How To Fix CMD_API004 - Customer &1 is marked for deletion in sales area &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 004

• Message text: Customer &1 is marked for deletion in sales area &2 &3 &4

INCLUDE ACC_NA_CUSTOMIZED_MESSAGE OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API004 - Customer &1 is marked for deletion in sales area &2 &3 &4 ?

  The SAP error message CMD_API004 indicates that a customer is marked for deletion in a specific sales area. This error typically arises when you attempt to perform an operation (like creating a sales order, delivery, or invoice) for a customer that has been flagged for deletion in the system.
  Cause:
  The primary cause of this error is that the customer master data has been set to "marked for deletion" in the specified sales area. This means that the customer is no longer active for transactions in that particular sales area, and the system prevents any further processing involving that customer.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Status:
  
  Go to the customer master data in the SAP system (transaction code XD03 for general data, VD03 for sales area data).
  Enter the customer number and the relevant sales area details.
  Check if the customer is indeed marked for deletion.
  
  
  
  Unmark for Deletion:
  
  If the customer should not be marked for deletion, you can unmark it. This can be done using transaction code XD02 (for general data) or VD02 (for sales area data).
  Navigate to the relevant sales area and remove the deletion flag.
  
  
  
  Consult with Business Users:
  
  If you are unsure whether the customer should be active or not, consult with the relevant business users or departments (like sales or finance) to confirm the status of the customer.
  
  
  
  Data Maintenance:
  
  If the customer is indeed supposed to be deleted, ensure that all necessary data maintenance is performed, and consider whether any transactions need to be adjusted or canceled.
  
  
  
  Check for Related Transactions:
  
  If there are ongoing transactions or open documents related to the customer, you may need to address those before unmarking the customer for deletion.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  VD03: Display Customer (Sales Area Data)
  XD02: Change Customer (General Data)
  VD02: Change Customer (Sales Area Data)
  
  
  
  User Roles: Ensure that you have the necessary authorizations to view and change customer master data.
  
  
  Documentation: Refer to SAP documentation or your organization's internal guidelines for managing customer master data.
  
  
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  
  By following these steps, you should be able to address the CMD_API004 error and ensure that the customer data is correctly maintained in the system.