How To Fix CMCB_MSG606 - Enter another customer; customer &1 is blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: CMCB_MSG - Cash Budgeting Message Class

• Message number: 606

• Message text: Enter another customer; customer &1 is blocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMCB_MSG606 - Enter another customer; customer &1 is blocked ?

  The SAP error message CMCB_MSG606, which states "Enter another customer; customer &1 is blocked," typically occurs when a user attempts to process transactions or access data related to a customer account that has been marked as blocked in the system. This blocking can happen for various reasons, such as outstanding payments, compliance issues, or internal business rules.
  Cause:
  
  
  Customer Blocked Status: The customer account is set to a blocked status in the SAP system. This can be due to:
  
  Payment issues (e.g., overdue invoices).
  Compliance or regulatory reasons.
  Internal business policies (e.g., risk management).
  Manual blocking by a user or administrator.
  
  
  
  Data Entry Error: The user may have entered the wrong customer number or details, leading to the system identifying the customer as blocked.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Navigate to the customer master data in SAP (transaction code XD03 for display).
  Enter the customer number and check the status. Look for any indicators that show the customer is blocked.
  
  
  
  Unblock the Customer:
  
  If you have the necessary permissions, you can unblock the customer by using transaction code XD02 (change customer).
  Remove the block status in the relevant sections (e.g., sales area data, accounting data).
  
  
  
  Consult with Relevant Departments:
  
  If you do not have the authority to unblock the customer, contact the finance or sales department to understand why the customer is blocked and if it can be unblocked.
  
  
  
  Review Customer Transactions:
  
  Check for any outstanding invoices or issues that may have led to the blocking of the customer account.
  
  
  
  Documentation and Compliance:
  
  Ensure that any unblocking is documented and complies with internal policies and procedures.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  XD02: Change Customer Master Data
  FD03: Display Customer (Accounting)
  FD02: Change Customer (Accounting)
  
  
  
  User Roles and Permissions: Ensure that the user attempting to unblock the customer has the appropriate roles and permissions in SAP to make changes to customer master data.
  
  
  SAP Notes and Documentation: Check SAP Notes for any specific issues related to customer blocking and unblocking, as well as best practices for managing customer accounts.
  
  
  Training and Support: If this issue is frequent, consider providing training for users on how to manage customer accounts and understand the implications of blocking and unblocking customers.
  
  
  By following these steps, you should be able to address the CMCB_MSG606 error effectively.