How To Fix CMCB_MSG472 - Cannot send back; the item is already approved

SAP Error Message - Details

• Message type: E = Error

• Message class: CMCB_MSG - Cash Budgeting Message Class

• Message number: 472

• Message text: Cannot send back; the item is already approved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMCB_MSG472 - Cannot send back; the item is already approved ?

  The SAP error message CMCB_MSG472 ("Cannot send back; the item is already approved") typically occurs in the context of workflow processes within SAP, particularly when dealing with approval workflows. This error indicates that an attempt is being made to send back an item (such as a purchase requisition, invoice, or other document) that has already been approved, which is not allowed by the system's workflow rules.
  Cause:
  
  Workflow Status: The item in question has already reached an approved status, and the system does not permit reverting it to a previous status (like "in review" or "pending").
  Process Restrictions: The workflow configuration may have restrictions that prevent sending back items that have been approved.
  User Permissions: The user attempting to send back the item may not have the necessary permissions to perform this action, although this is less likely to be the direct cause of this specific error message.
  
  Solution:
  
  Review Workflow Status: Check the current status of the item. If it is already approved, consider whether it needs to be sent back. If changes are required, you may need to initiate a different process, such as creating a new item or request for changes.
  Consult Workflow Configuration: If you have access to the workflow configuration, review the rules and settings to understand why sending back an approved item is restricted. Adjustments may be needed if the business process allows for such actions.
  Use Alternative Actions: If the item needs to be modified, consider using alternative actions such as creating a new version of the document or initiating a change request, depending on the business process in place.
  Contact Support: If you believe this error is occurring inappropriately or if you need further assistance, consider reaching out to your SAP support team or consulting the SAP community for guidance.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's official documentation may also provide insights into workflow management and error handling.
  User Permissions: Ensure that the user roles and permissions are correctly set up for the actions they are trying to perform.
  Training and Best Practices: Familiarize yourself with the workflow processes and best practices within your organization to avoid similar issues in the future.
  
  By understanding the context of the error and following the suggested solutions, you should be able to address the issue effectively.