How To Fix CMCB_MSG396 - Document &1 is reserved

SAP Error Message - Details

• Message type: E = Error

• Message class: CMCB_MSG - Cash Budgeting Message Class

• Message number: 396

• Message text: Document &1 is reserved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMCB_MSG396 - Document &1 is reserved ?

  The SAP error message CMCB_MSG396, which states "Document &1 is reserved," typically occurs in the context of SAP BusinessObjects or SAP Crystal Reports when a document (such as a report or a dashboard) is being accessed or modified by another user or process. This reservation mechanism is in place to prevent conflicts and ensure data integrity when multiple users are working with the same document.
  Cause:
  
  Document Locking: The document is currently being edited or viewed by another user, which locks it for other users.
  Session Timeout: A previous session may not have been properly closed, leaving the document in a reserved state.
  System Error: There may be a temporary issue with the system that is causing the document to remain reserved.
  
  Solution:
  
  Wait and Retry: If another user is editing the document, wait for them to finish and try accessing the document again.
  Check User Sessions: If you have access to the administrative tools, check if the document is locked by a specific user. You may need to contact that user to release the lock.
  Force Unlock: If you have administrative privileges, you can forcefully unlock the document through the Central Management Console (CMC) or relevant administrative interface.
  Clear Sessions: If you suspect a session timeout issue, you can try logging out and logging back in to clear any stale sessions.
  Restart Services: In some cases, restarting the relevant services (like the Web Intelligence or Crystal Reports server) may help resolve the issue.
  Check for Updates: Ensure that your SAP BusinessObjects or Crystal Reports installation is up to date, as updates may contain bug fixes related to document locking.
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for BusinessObjects or Crystal Reports for more details on document management and locking mechanisms.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a system-wide issue.
  User Training: Ensure that users are trained on how to properly close documents and sessions to minimize locking issues.
  
  By following these steps, you should be able to resolve the CMCB_MSG396 error and regain access to the document.