How To Fix CM_SUB_INFOSYS103 - Error when opening the Excel template

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SUB_INFOSYS - Substance information system

• Message number: 103

• Message text: Error when opening the Excel template

What causes this issue?

The system cannot open the Excel template for the following reasons:
Excel is not installed
Excel is already open
You are currently editing data in Excel

System Response

INCLUDE EHS_NA_STOP OBJECT DOKU ID TX

How to fix this error?

If Excel is not installed, notify your system administrator.
If you have Excel open or are editing data in Excel, close the Excel
application completely. Start the specification workbench transaction
again and open your layout with Excel. If the problem continues to
occur, contact your system administrator.

Procedure for System Administrators

Check the user#s Excel installation.
Check whether the Excel template exists in the BDS. Open the transaction
<DS:TRAN.OAER>Business Document Navigator</>. Enter the class name
<ZK>EHSEXCEL</> and the class type <ZK>OT</>. Run the program.
If the Excel template does not exist, import the document into your
system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SUB_INFOSYS103 - Error when opening the Excel template ?

  The SAP error message CM_SUB_INFOSYS103 typically occurs when there is an issue related to the Excel template used for data extraction or reporting in SAP. This error can arise due to various reasons, including issues with the template file itself, connectivity problems, or configuration settings in SAP.
  Causes:
  
  Template Corruption: The Excel template file may be corrupted or improperly formatted.
  Missing Add-ins: Required Excel add-ins for SAP integration may not be installed or enabled.
  Authorization Issues: The user may not have the necessary permissions to access the template or the data source.
  Connection Problems: There may be issues with the connection between SAP and Excel, such as network problems or incorrect settings.
  Version Compatibility: The version of Excel being used may not be compatible with the SAP version or the specific template.
  
  Solutions:
  
  
  Check Template File:
  
  Ensure that the Excel template is not corrupted. Try opening it independently of SAP to see if it works.
  If possible, obtain a fresh copy of the template from a reliable source.
  
  
  
  Verify Add-ins:
  
  Ensure that the SAP Excel add-ins (like SAP GUI for Excel) are installed and enabled in Excel.
  Go to Excel Options > Add-ins and check if the necessary SAP add-ins are listed and active.
  
  
  
  Review User Permissions:
  
  Check if the user has the necessary authorizations to access the data and the template.
  Consult with your SAP administrator to verify and adjust permissions if needed.
  
  
  
  Check Connection Settings:
  
  Ensure that the connection settings between SAP and Excel are correctly configured.
  Test the connection to see if it is functioning properly.
  
  
  
  Compatibility Check:
  
  Verify that the version of Excel you are using is compatible with the SAP version and the specific template.
  If there are known compatibility issues, consider updating either SAP or Excel.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant notes or patches related to this error message. There may be specific fixes or updates available.
  
  
  
  Reinstall SAP GUI:
  
  If the problem persists, consider reinstalling the SAP GUI, as this can sometimes resolve underlying issues with the integration.
  
  
  
  Related Information:
  
  SAP Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  Documentation: Review SAP documentation related to Excel integration for any specific guidelines or troubleshooting steps.
  Community Forums: Engage with SAP community forums where other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to diagnose and resolve the CM_SUB_INFOSYS103 error when opening the Excel template in SAP.