How To Fix CM_SUB_INFOSYS100 - Error loading the Excel template from DMS (document management system)

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SUB_INFOSYS - Substance information system

• Message number: 100

• Message text: Error loading the Excel template from DMS (document management system)

What causes this issue?

To display data with Microsoft Excel in the specification information
system, you require an Excel macro. This is not available.

System Response

INCLUDE EHS_NA_NO_MAINTAIN OBJECT DOKU ID TX

How to fix this error?

INCLUDE EHS_NA_ADMIN OBJECT DOKU ID TX

Procedure for System Administrators

Set up the connection to Microsoft Excel in Customizing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SUB_INFOSYS100 - Error loading the Excel template from DMS (document management system) ?

  The SAP error message CM_SUB_INFOSYS100 typically indicates an issue with loading an Excel template from the Document Management System (DMS). This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  File Path Issues: The path to the Excel template may be incorrect or the file may not exist in the specified location.
  Authorization Issues: The user may not have the necessary permissions to access the document in the DMS.
  File Format Issues: The file may not be in the expected format or may be corrupted.
  DMS Configuration: There may be issues with the DMS configuration or settings that prevent the file from being accessed.
  Network Issues: If the DMS is hosted on a network drive, network connectivity issues may prevent access to the file.
  SAP System Issues: There may be issues with the SAP system itself, such as missing components or configuration errors.
  
  Solutions:
  
  Verify File Path: Check the path to the Excel template in the DMS and ensure that it is correct. Make sure the file exists in the specified location.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the document in the DMS. This may involve checking user roles and permissions.
  Validate File Format: Open the Excel template manually to ensure it is not corrupted and is in the correct format (e.g., .xls or .xlsx).
  Review DMS Configuration: Check the DMS configuration settings in SAP to ensure that everything is set up correctly. This may involve consulting with your SAP Basis or DMS administrator.
  Test Network Connectivity: If the DMS is on a network drive, ensure that there are no network issues preventing access to the file.
  Check SAP System Logs: Review the SAP system logs for any additional error messages or warnings that may provide more context about the issue.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions to common issues.
  
  Related Information:
  
  SAP DMS Documentation: Familiarize yourself with the SAP DMS documentation for best practices and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting business operations.
  
  By systematically addressing these potential causes and implementing the suggested solutions, you should be able to resolve the CM_SUB_INFOSYS100 error and successfully load the Excel template from the DMS.