How To Fix CM_SERVICE_ADMIN448 - Customizing for print request generation is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SERVICE_ADMIN - Service Administration

• Message number: 448

• Message text: Customizing for print request generation is locked by user &1

What causes this issue?

During installation of the WWI generation server &V2& for print request
generation, the system attempted to save the settings for the WWI
generation server in Customizing. However, the Customizing activity in
question is currently being processed by the user &V1& and is therefore
locked.

System Response

Installation of the WWI generation server is terminated.

How to fix this error?

Wait until the Customizing activity <DS:SIMG.EHS_GLM_GEN_SERV_EXT>
Configure WWI Server for Print Request Generation</> is no longer locked
by the user &V1&. Then create the WWI server again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SERVICE_ADMIN448 - Customizing for print request generation is locked by user &1 ?

  The SAP error message CM_SERVICE_ADMIN448 indicates that the customizing settings for print request generation are locked by a specific user. This typically occurs when a user is currently editing or has an active session that is preventing other users from making changes to the same customizing settings.
  Cause:
  
  User Lock: The user mentioned in the error message has an active session that is locking the customizing settings.
  Transaction in Progress: The user may be in the middle of a transaction that involves customizing print request generation.
  System Lock: Sometimes, system locks can occur due to background jobs or other processes that are accessing the same customizing settings.
  
  Solution:
  
  Identify the User: Check the user ID mentioned in the error message. You can do this by using transaction code SM12 to view the lock entries.
  Release the Lock: If the user is not actively working on the customizing settings, you can release the lock:
  
  Go to transaction SM12.
  Enter the user ID and execute the search.
  Select the lock entry and delete it if you have the necessary authorizations.
  
  
  Contact the User: If the user is actively working on the settings, it’s best to contact them and ask them to complete their task or log off to release the lock.
  Check for Background Jobs: Use transaction SM37 to check if there are any background jobs that might be holding the lock. If so, you may need to wait for those jobs to complete or consult with the job owner.
  System Restart: In rare cases, if the lock persists and cannot be resolved, a system restart may be necessary, but this should be done with caution and typically as a last resort.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  
  
  User Management: Ensure that users have the appropriate authorizations to access and modify customizing settings.
  Documentation: Refer to SAP documentation for more details on customizing print request generation and user lock management.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.