How To Fix CM_SCC_OD_INTEGRATIO002 - A communication failure occured

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_OD_INTEGRATIO - Message for Integration with OD

• Message number: 002

• Message text: A communication failure occured

What causes this issue?

A communication error occured when using the SAP Product Stewardship
Network Web Service Interface (reference number &V1&).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system adminstrator and submit the error reference number.

Procedure for System Administrators

INCLUDE CM_SCC_OD_INTEGRATION_SYSADM OBJECT DOKU ID TX
for the external reference number of the log with the Object ID &V2&
and SubObject ID &V3&.
Depending on the exact error message, execute on of the following steps:
Check the correct configuration of the Customizing activity
<DS:SIMG.EHPRC_OD_INTEGRATION>Specify SAP Product Stewardship Network
</> under <ZK>Product Safety and Stewardship -> Product
Compliance for Discrete Industries -> Integration -> SAP Product
Stewardship Network</>
Check your network access to the SAP Product Stewardship Network
WebService Interface.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_OD_INTEGRATIO002 - A communication failure occured ?

  The SAP error message CM_SCC_OD_INTEGRATIO002 indicates that there has been a communication failure in the context of SAP's integration with other systems, particularly in scenarios involving the SAP Cloud Connector or other integration services. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting.
  Possible Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external system or service it is trying to communicate with.
  Configuration Errors: Incorrect configuration settings in the SAP Cloud Connector or the integration setup can lead to communication failures.
  Service Unavailability: The external service or endpoint that SAP is trying to reach may be down or unavailable.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication between the systems.
  Authentication Issues: Problems with credentials or tokens used for authentication can prevent successful communication.
  Version Compatibility: Incompatibility between different versions of the systems involved can also lead to communication failures.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the external service. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in the SAP Cloud Connector and ensure that they are correctly set up to allow communication with the external system.
  Check Service Status: Confirm that the external service or endpoint is up and running. You can do this by accessing the service directly through a web browser or using tools like curl.
  Firewall and Security Settings: Review firewall rules and security settings to ensure that they are not blocking the required ports or protocols for communication.
  Validate Authentication Credentials: Ensure that the credentials or tokens used for authentication are correct and have not expired.
  Consult Logs: Check the logs in both the SAP system and the external service for any additional error messages or warnings that could provide more context about the failure.
  Update Software: Ensure that all systems involved are running compatible versions and consider applying any available updates or patches.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to this error message for any specific guidance or patches that may address known issues.
  Documentation: Review the official SAP documentation for the Cloud Connector and integration scenarios to ensure that all configurations are correctly implemented.
  Community Forums: Engage with SAP community forums or support channels to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.