How To Fix CM_SCC_OD_INTEGRATIO001 - An internal error occured

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_OD_INTEGRATIO - Message for Integration with OD

• Message number: 001

• Message text: An internal error occured

What causes this issue?

An internal system error occured. The reference number for this error is
&V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system adminstrator and submit the error reference number.

Procedure for System Administrators

INCLUDE CM_SCC_OD_INTEGRATION_SYSADM OBJECT DOKU ID TX
for the external reference number of the log with the Object ID &V2&
and SubObject ID &V3&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_OD_INTEGRATIO001 - An internal error occured ?

  The SAP error message CM_SCC_OD_INTEGRATIO001 indicates that an internal error occurred during the integration process, typically related to the SAP Cloud Connector or the integration of on-premise systems with SAP Cloud solutions. This error can arise from various issues, including configuration problems, connectivity issues, or data inconsistencies.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the SAP Cloud Connector or the integration configuration can lead to this error.
  Network Connectivity: Problems with network connectivity between the on-premise system and the SAP Cloud can trigger this error.
  Authentication Problems: Issues with user authentication or authorization can prevent successful integration.
  Data Format Issues: Inconsistent or unexpected data formats being sent or received can cause internal errors.
  System Performance: High load or performance issues on the server can lead to timeouts or internal errors.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the configuration settings in the SAP Cloud Connector and ensure that they are correctly set up for the integration scenario.
  Verify that the destination settings in the SAP Cloud Platform are correct.
  
  
  
  Network Connectivity:
  
  Ensure that there is proper network connectivity between the SAP Cloud Connector and the on-premise system.
  Check firewall settings and ensure that the necessary ports are open.
  
  
  
  Authentication and Authorization:
  
  Verify that the user credentials used for the integration are correct and have the necessary permissions.
  Check the authentication method being used (e.g., Basic Authentication, OAuth) and ensure it is properly configured.
  
  
  
  Data Validation:
  
  Validate the data being sent to ensure it meets the expected format and structure.
  Check for any inconsistencies or errors in the data that could lead to processing issues.
  
  
  
  Monitor System Performance:
  
  Check the performance of the SAP Cloud Connector and the on-premise system to ensure they are not under heavy load.
  Review logs for any performance-related issues or errors.
  
  
  
  Review Logs:
  
  Check the logs in the SAP Cloud Connector and the relevant SAP systems for more detailed error messages that can provide insights into the root cause of the issue.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and configuration settings.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the Cloud Connector and integration scenarios to ensure compliance with best practices.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  By systematically addressing these areas, you should be able to identify and resolve the underlying cause of the error message CM_SCC_OD_INTEGRATIO001.