How To Fix CM_SCC_COMN009 - Error while creating the e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_COMN -

• Message number: 009

• Message text: Error while creating the e-mail

What causes this issue?

There was en error when you tried to create e-mail &V1& in language &V2&
.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_COMN009 - Error while creating the e-mail ?

  The SAP error message CM_SCC_COMN009 typically indicates an issue related to the creation of an email within the SAP system. This error can arise due to various reasons, including configuration issues, missing parameters, or problems with the email server settings.
  Possible Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SOST (SAPconnect Send Requests).
  Missing SMTP Settings: If the SMTP server settings are not correctly defined, the system will not be able to send emails.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Invalid Email Address: The email address being used may be incorrectly formatted or invalid.
  System Errors: There could be temporary system errors or issues with the email server itself.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT and verify the settings for SAPconnect. Ensure that the SMTP node is configured correctly.
  Check the settings for the email domain and ensure that they are correct.
  
  
  
  Verify SMTP Settings:
  
  Ensure that the SMTP server address, port, and other relevant settings are correctly configured in SCOT.
  Test the connection to the SMTP server to ensure it is reachable.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used in the email creation process to ensure they are valid and correctly formatted.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or information that may provide more context about the issue.
  
  
  
  Network Troubleshooting:
  
  If there are network issues, work with your IT department to ensure that the SAP system can communicate with the email server.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect: Administration
  SOST: SAPconnect Send Requests
  SU53: Authorization Check
  SLG1: Application Log
  
  
  
  Documentation: Refer to the official SAP documentation for SAPconnect and email configuration for detailed guidance on setting up and troubleshooting email sending in SAP.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.