How To Fix CM_ICI_CCS026 - Dialed number '&1' is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_ICI_CCS - CCS

• Message number: 026

• Message text: Dialed number '&1' is unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_ICI_CCS026 - Dialed number '&1' is unknown ?

  The SAP error message CM_ICI_CCS026 indicates that the dialed number specified (represented by &1) is unknown or not recognized by the system. This error typically occurs in the context of SAP's communication management, particularly when dealing with telephony integration or call management systems.
  Cause:
  
  Invalid Dialed Number: The number dialed may not be configured in the system or may be incorrectly formatted.
  Missing Configuration: The number may not be associated with any valid communication endpoint or user in the SAP system.
  Telephony Integration Issues: There may be issues with the telephony integration setup, such as missing or incorrect entries in the configuration tables.
  User Permissions: The user attempting to dial may not have the necessary permissions to access the dialed number.
  
  Solution:
  
  Verify the Dialed Number: Check the number being dialed for accuracy. Ensure that it is in the correct format and corresponds to a valid entry in the system.
  Check Configuration: 
  
  Go to the relevant configuration settings in SAP (e.g., transaction codes like SPRO for customizing).
  Ensure that the dialed number is correctly configured in the telephony integration settings.
  Look for entries in tables related to communication numbers (e.g., TICNUM or similar).
  
  
  Update or Add Missing Entries: If the number is not found, you may need to add it to the system or update existing entries to ensure they are correct.
  Review User Permissions: Ensure that the user has the necessary permissions to access the dialed number. This may involve checking user roles and authorizations.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on telephony integration and configuration.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes for telephony configuration, such as SPRO, SM30, or SM37 for monitoring jobs.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.