How To Fix CM_ICI_CCS025 - Value '&1' is not a valid chat posting date

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_ICI_CCS - CCS

• Message number: 025

• Message text: Value '&1' is not a valid chat posting date

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_ICI_CCS025 - Value '&1' is not a valid chat posting date ?

  The SAP error message CM_ICI_CCS025 indicates that the value provided for the chat posting date is not valid. This error typically occurs in the context of SAP Customer Experience solutions, particularly when dealing with chat functionalities.
  Cause:
  
  Invalid Date Format: The date provided may not be in the expected format (e.g., MM/DD/YYYY, DD/MM/YYYY).
  Out of Range Date: The date might be outside the acceptable range defined in the system (e.g., a date in the future or too far in the past).
  Incorrect Data Entry: There may be a typo or incorrect value entered for the date.
  System Configuration: The system may not be configured to accept certain date formats or ranges.
  
  Solution:
  
  Check Date Format: Ensure that the date is entered in the correct format as expected by the system.
  Validate Date Value: Confirm that the date is a valid calendar date and falls within the acceptable range.
  Correct Data Entry: Review the input for any typographical errors or incorrect values.
  System Settings: If the issue persists, check the system settings or configuration related to date formats and ranges. This may require assistance from a system administrator or SAP support.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on valid date formats and ranges for your version of SAP.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates/patches.
  User Permissions: Ensure that the user has the necessary permissions to post chat messages, as restrictions might also lead to errors.
  System Logs: Review system logs for additional context or related errors that might help diagnose the issue further.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.