How To Fix CM_EHSDS_INTEGRATION003 - Default SAP logo image is used as fallback for sales organization &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHSDS_INTEGRATION - SDS Integration related Messages

• Message number: 003

• Message text: Default SAP logo image is used as fallback for sales organization &1.

What causes this issue?

The system determined the logo to be used on the SDS for sales
organization '&V1&'.
SAP Output Management is used to generate the coversheet and to ship
safety data sheets to the SDS recipient. Output Management provides a
Fiori App 'Master Form Template Determination' within 'Manage Your
Solution' (only for SAP S/4HANA Cloud system) or IMG activity
<DS:SIMG.SOMU_FORM_DERIVATION> Define Rules for Determination of Master
Form Template</> to define rules that determine the master form template
to use for the SDS coversheet. The logo assigned to the master form
template is also used in final safety data sheets. For sales
organization '&V1&' such a rule doesn't exist, so a fallback logo is
used.

System Response

Default logo is used.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Maintain the rules and ensure that the system can determine a master
form template for sales organization '&V1&'.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHSDS_INTEGRATION003 - Default SAP logo image is used as fallback for sales organization &1. ?

  The SAP error message CM_EHSDS_INTEGRATION003 indicates that the system is using a default SAP logo image as a fallback for a specific sales organization. This typically occurs when the system cannot find a custom logo image that is supposed to be associated with that sales organization.
  Cause:
  
  Missing Logo Configuration: The logo for the specified sales organization has not been configured or uploaded in the system.
  Incorrect Path or Filename: The path or filename for the logo image may be incorrect, leading to the system being unable to locate the image.
  Authorization Issues: There may be authorization issues preventing the system from accessing the logo file.
  System Settings: The settings for the integration between the sales organization and the logo repository may not be correctly configured.
  
  Solution:
  
  
  Upload the Logo:
  
  Navigate to the relevant configuration area in SAP where logos are managed (e.g., transaction code SAPscript or Smart Forms).
  Upload the appropriate logo for the sales organization in question.
  
  
  
  Check Configuration:
  
  Ensure that the logo is correctly assigned to the sales organization in the configuration settings.
  Verify that the logo file is in the correct format and meets any size requirements.
  
  
  
  Verify Path and Filename:
  
  Check the path and filename of the logo in the configuration to ensure they are correct.
  Make sure that the logo file is stored in the expected location.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify logo settings.
  
  
  
  Test the Integration:
  
  After making the necessary changes, test the integration to ensure that the correct logo is displayed for the sales organization.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed steps on managing logos and branding in your specific SAP module.
  SAP Notes: Check for any relevant SAP Notes that may address this issue or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error and ensure that the correct logo is displayed for the specified sales organization.