How To Fix CM_EHPRC_COMP_MGM_UI020 - Problem retrieving substance id from the number range

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHPRC_COMP_MGM_UI - Compliance Management Common UI Messages

• Message number: 020

• Message text: Problem retrieving substance id from the number range

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHPRC_COMP_MGM_UI020 - Problem retrieving substance id from the number range ?

  The SAP error message CM_EHPRC_COMP_MGM_UI020 typically indicates an issue with retrieving a substance ID from the number range in the context of SAP's Environment, Health, and Safety (EHS) module, particularly in the area of product compliance management.
  Cause:
  
  
  Number Range Configuration: The error often arises when the number range for the substance IDs is not properly configured or is exhausted. This can happen if the number range has not been defined for the relevant object or if the defined range has been fully utilized.
  
  
  Authorization Issues: There may be authorization issues preventing the system from accessing the number range.
  
  
  System Configuration: Incorrect system settings or missing configurations in the EHS module can also lead to this error.
  
  
  Data Consistency: If there are inconsistencies in the data or if the system is unable to find the required data in the database, this error may occur.
  
  
  Solution:
  
  
  Check Number Range Configuration:
  
  Go to the transaction code SNRO (Number Range Objects) and check the configuration for the relevant number range object.
  Ensure that the number range is defined and that there are available numbers in the range.
  
  
  
  Extend Number Range:
  
  If the number range is exhausted, you may need to extend it. This can be done in the same SNRO transaction by adjusting the upper limit of the number range.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the number range. Check the roles and authorizations assigned to the user.
  
  
  
  Check System Settings:
  
  Review the configuration settings in the EHS module to ensure everything is set up correctly. This may involve checking the customizing settings related to substance management.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that there are no inconsistencies in the database that could be causing the issue.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SNRO (Number Range Objects), SCC1 (Client Copy), and SE11 (Data Dictionary) for troubleshooting.
  Documentation: Review SAP documentation related to EHS and substance management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CM_EHPRC_COMP_MGM_UI020.