How To Fix CM_EHPRC_BO_WL_CMN023 - Cannot change status of worklist entry

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHPRC_BO_WL_CMN - Compliance Worklist - Common Messages

• Message number: 023

• Message text: Cannot change status of worklist entry

What causes this issue?

You want to change the status of one or more regulatory list worklist
entries. The system only supports the following status changes:
<LS>New</> to <LS>In Process</> or <LS>Completed</>
<LS>Triggered</> or <LS>In Process</> to <LS>Completed</>
<LS>Completed</> to <LS>In Process</>

System Response

The system cannot change the status.

How to fix this error?

Change the status to a valid status.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHPRC_BO_WL_CMN023 - Cannot change status of worklist entry ?

  The SAP error message CM_EHPRC_BO_WL_CMN023 ("Cannot change status of worklist entry") typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with worklist entries related to business objects.
  Cause:
  This error can arise due to several reasons, including:
  
  Insufficient Authorizations: The user may not have the necessary permissions to change the status of the worklist entry.
  Incorrect Status Transition: The system may not allow the transition from the current status to the desired status due to business rules or configuration settings.
  Locked Entries: The worklist entry may be locked by another user or process, preventing any changes.
  Data Integrity Issues: There may be inconsistencies or missing data in the worklist entry that prevent the status change.
  System Configuration: The configuration settings in the EHS module may not allow for the status change under certain conditions.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to change the status of the worklist entry. This may involve checking roles and permissions in the SAP system.
  
  
  Review Status Transition Rules: Verify the allowed status transitions for the specific worklist entry. This may require consulting with a functional consultant or reviewing the configuration settings in the EHS module.
  
  
  Check for Locks: Determine if the worklist entry is locked by another user or process. You can use transaction codes like SM12 to check for locks and SM21 for system logs.
  
  
  Validate Data: Ensure that all required fields and data for the worklist entry are complete and correct. Look for any inconsistencies that may prevent the status change.
  
  
  Consult Documentation: Review SAP documentation or notes related to the specific error message for any additional insights or known issues.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Items by Frequency
  SWI2_DURA: Work Items by Duration
  
  
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address the issue.
  EHS Configuration: Understanding the configuration of the EHS module can provide insights into how status changes are managed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.