How To Fix CM_EHPRC_BO_WL_CMN021 - Worklist cannot be set to completed; complete worklist entries first

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHPRC_BO_WL_CMN - Compliance Worklist - Common Messages

• Message number: 021

• Message text: Worklist cannot be set to completed; complete worklist entries first

What causes this issue?

You set the status of a regulatory list revision worklist to completed
but there are worklist entries that are not completed or worklist
entries with proposed activity that have not been executed.

System Response

The system does not change the status to completed.

How to fix this error?

Make sure that all worklist entries are complete or trigger the relevant
proposed activities.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHPRC_BO_WL_CMN021 - Worklist cannot be set to completed; complete worklist entries first ?

  The SAP error message CM_EHPRC_BO_WL_CMN021 indicates that you are trying to set a worklist to completed status, but there are still entries within that worklist that need to be completed first. This is a common issue in SAP when dealing with worklists, particularly in the context of workflows or task management.
  Cause:
  The error occurs because:
  
  There are one or more entries in the worklist that are still in progress or not yet completed.
  The system enforces a rule that requires all entries in a worklist to be completed before the worklist itself can be marked as completed.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Check Worklist Entries: 
  
  Navigate to the worklist in question and review all entries.
  Identify any entries that are still open or in progress.
  
  
  
  Complete Open Entries:
  
  For each open entry, complete the necessary actions or tasks associated with it.
  Ensure that all required fields are filled out and that any necessary approvals or confirmations are obtained.
  
  
  
  Refresh the Worklist:
  
  After completing the entries, refresh the worklist to ensure that the system recognizes the changes.
  
  
  
  Set Worklist to Completed:
  
  Once all entries are completed, attempt to set the worklist to completed status again.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version and configuration, you may use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by User) to view and manage work items.
  User Roles and Permissions: Ensure that you have the necessary permissions to complete the worklist entries. Sometimes, restrictions may prevent you from completing certain tasks.
  SAP Notes and Documentation: If the issue persists, check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant documentation.
  Consult with Colleagues or Support: If you are unsure about how to complete specific entries, consult with colleagues or reach out to your SAP support team for assistance.
  
  By following these steps, you should be able to resolve the error and successfully complete the worklist.