How To Fix CM_EHHSS_INC_RPT010 - System could not send the report

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_RPT - Message class for Incident Report

• Message number: 010

• Message text: System could not send the report

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_RPT010 - System could not send the report ?

  The SAP error message "CM_EHHSS_INC_RPT010 System could not send the report" typically indicates an issue with the system's ability to send a report, which can be related to various factors. Here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This could be due to incorrect SMTP settings or missing configuration in the SAPconnect settings.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send reports or emails.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  
  
  Report Generation Issues: The report itself may not have been generated correctly, leading to a failure in the sending process.
  
  
  System Performance: If the system is under heavy load, it may not be able to process the sending of reports in a timely manner.
  
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in transaction code SCOT (SAPconnect). Ensure that the email server settings are correct and that the connection to the email server is functioning.
  Test the email configuration by sending a test email from the SAP system.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send reports. Check roles and profiles assigned to the user.
  
  
  
  Network Connectivity:
  
  Check the network connection between the SAP system and the email server. Ensure that there are no firewall rules blocking the connection.
  
  
  
  Report Generation:
  
  Check if the report was generated successfully. Look for any errors in the report generation process that may have prevented it from being sent.
  
  
  
  System Performance:
  
  Monitor system performance and check for any bottlenecks. If the system is overloaded, consider scheduling report sending during off-peak hours.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the failure.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation on SAPconnect and report sending configurations.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CM_EHHSS_INC_RPT010 in your SAP system.