How To Fix CM_EHHSS_INC_REC163 - Cannot update absence assigned to the incident; locking problems

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 163

• Message text: Cannot update absence assigned to the incident; locking problems

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC163 - Cannot update absence assigned to the incident; locking problems ?

  The SAP error message CM_EHHSS_INC_REC163 indicates that there is a locking issue when trying to update an absence that is assigned to an incident. This typically occurs in systems where multiple users or processes are trying to access or modify the same data simultaneously, leading to a conflict.
  Cause:
  
  Locking Conflicts: The absence record you are trying to update is currently locked by another user or process. This can happen if another user is editing the same record or if a background job is processing it.
  Transaction Management: If the system is not properly managing transactions, it may lead to situations where records are locked longer than necessary.
  Database Locking: The underlying database may have locking mechanisms that prevent concurrent updates to the same record.
  
  Solution:
  
  Wait and Retry: If the issue is due to another user or process holding the lock, waiting for a few moments and then retrying the operation may resolve the issue.
  Check for Active Sessions: Use transaction codes like SM12 to check for active locks in the system. If you find a lock that is no longer needed, you may be able to delete it (with caution).
  Review Background Jobs: Check if there are any background jobs that might be locking the record. You can use transaction SM37 to monitor background jobs.
  Transaction Management: Ensure that your transactions are being managed properly. If you are developing custom code, make sure that you are committing or rolling back transactions appropriately.
  System Configuration: Review the system configuration for any settings that might affect locking behavior. This may involve consulting with your SAP Basis team.
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that might address this specific error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on handling locking issues and transaction management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the problem persists, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant logs or transaction details.
  
  By following these steps, you should be able to diagnose and resolve the locking issue associated with the error message CM_EHHSS_INC_REC163.