How To Fix CM_EHHSS_INC_REC012 - No incident managers found

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 012

• Message text: No incident managers found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC012 - No incident managers found ?

  The SAP error message CM_EHHSS_INC_REC012: No incident managers found typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with incident management. This error indicates that the system is unable to find any incident managers assigned to the relevant incident or task.
  Causes:
  
  No Incident Managers Assigned: The most common cause is that there are no incident managers assigned to the specific incident or the organizational unit responsible for managing incidents.
  Configuration Issues: There may be configuration issues in the EHS module that prevent the system from recognizing the assigned incident managers.
  Authorization Issues: The user may not have the necessary authorizations to view or access the incident managers.
  Data Inconsistencies: There could be inconsistencies in the master data related to incident management, such as missing or incorrect assignments.
  
  Solutions:
  
  
  Assign Incident Managers:
  
  Navigate to the relevant configuration settings in the SAP EHS module.
  Ensure that incident managers are properly assigned to the relevant organizational units or incidents.
  You can do this by going to the transaction code for managing incident managers (e.g., EHS_INC_MGR or similar) and assigning the appropriate users.
  
  
  
  Check Configuration:
  
  Review the configuration settings for incident management in the SAP EHS module.
  Ensure that all necessary settings are correctly configured to allow for the assignment and recognition of incident managers.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user encountering the error has the necessary permissions to view and manage incident managers.
  You may need to consult with your SAP security team to adjust roles if necessary.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the master data related to incident management.
  Correct any inconsistencies found in the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the EHS module for any specific guidance or updates that may address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of SAP you are using.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the EHS module, such as those for incident management and configuration.
  SAP Notes: Search for SAP Notes related to incident management and error messages in the SAP Support Portal for any known issues or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error message CM_EHHSS_INC_REC012 and ensure that incident managers are properly assigned and recognized in your SAP EHS system.