How To Fix CM_EHHSS_INC_COMMON288 - Person responsible for investigation step number &1 is not a valid agent

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 288

• Message text: Person responsible for investigation step number &1 is not a valid agent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON288 - Person responsible for investigation step number &1 is not a valid agent ?

  The SAP error message CM_EHHSS_INC_COMMON288 indicates that the person assigned as the responsible agent for a specific investigation step is not recognized as a valid agent in the system. This can occur in various SAP modules, particularly in the context of Environmental Health and Safety (EHS) or Incident Management.
  Cause:
  
  Invalid User ID: The user ID assigned as the responsible agent may not exist in the system or may have been deleted.
  User Status: The user may be inactive or locked in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to be assigned as an agent for that specific step.
  Incorrect Assignment: The assignment of the responsible person may have been done incorrectly, such as a typo in the user ID.
  Organizational Structure Changes: Changes in the organizational structure may have affected the validity of the user as an agent.
  
  Solution:
  
  Verify User ID: Check the user ID assigned to the investigation step. Ensure that it is correct and exists in the system.
  Check User Status: Go to transaction code SU01 (User Maintenance) and verify that the user is active and not locked.
  Review Authorizations: Ensure that the user has the necessary authorizations to be assigned as an agent. This can be checked in transaction code SU53 (Authorization Check) or by reviewing the user's roles.
  Correct Assignment: If the user ID is incorrect, update the assignment to a valid user ID.
  Consult Organizational Changes: If there have been recent changes in the organization, ensure that the user is still valid in the current structure.
  Reassign the Step: If necessary, reassign the investigation step to a different valid agent.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU53 (Authorization Check), and PFCG (Role Maintenance) for managing user roles and authorizations.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to the specific module you are working with (e.g., EHS) for best practices in user management and incident handling.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or Security team for further assistance.