How To Fix CM_EHHSS_INC_COMMON287 - Cannot open investigation step because of incorrect Customizing settings

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 287

• Message text: Cannot open investigation step because of incorrect Customizing settings

What causes this issue?

You want to open an investigation step of an incident, however, it is
not configured correctly in the corresponding Customizing activity.

System Response

The system cannot open the investigation step.

How to fix this error?

Make sure that you configured correctly the following Customizing
activities under <LS>Environment, Health, and Safety -> Incident
Management -> Investigation</>:
Specify Step Categories
Specify Steps
Specify Templates

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON287 - Cannot open investigation step because of incorrect Customizing settings ?

  The SAP error message CM_EHHSS_INC_COMMON287 indicates that there is an issue with the Customizing settings related to the investigation step in the Environment, Health, and Safety (EHS) module. This error typically arises when the system cannot find the necessary configuration or settings to open a specific investigation step.
  Cause:
  
  Missing Customizing Settings: The required Customizing settings for the investigation step may not be properly configured or may be missing entirely.
  Incorrect Configuration: There may be incorrect entries in the Customizing settings that prevent the system from processing the investigation step.
  Authorization Issues: The user may not have the necessary authorizations to access the investigation step.
  Transport Issues: If the settings were recently transported from another system, there may have been issues during the transport process.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the Customizing settings for the EHS module (transaction code SPRO).
  Verify that all necessary settings for the investigation steps are correctly configured.
  Ensure that the relevant configuration for the specific investigation type is in place.
  
  
  
  Review Authorization:
  
  Check if the user has the necessary authorizations to access the investigation step.
  If not, work with your security team to grant the required permissions.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs for any errors.
  Ensure that all necessary objects were included in the transport request.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the EHS module for any specific requirements or known issues regarding the investigation steps.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE80 (Object Navigator), and SU53 (Authorization Check).
  SAP Notes: Search for SAP Notes related to the error message or the EHS module for any patches or updates that may resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CM_EHHSS_INC_COMMON287.