How To Fix CM_EHHSS_INC_COMMON287 - Cannot open investigation step because of incorrect Customizing settings

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 287

• Message text: Cannot open investigation step because of incorrect Customizing settings

What causes this issue?

You want to open an investigation step of an incident, however, it is
not configured correctly in the corresponding Customizing activity.

System Response

The system cannot open the investigation step.

How to fix this error?

Make sure that you configured correctly the following Customizing
activities under <LS>Environment, Health, and Safety -> Incident
Management -> Investigation</>:
Specify Step Categories
Specify Steps
Specify Templates

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON287 - Cannot open investigation step because of incorrect Customizing settings ?

  The SAP error message CM_EHHSS_INC_COMMON287 indicates that there is an issue with the Customizing settings related to the investigation step in the Environment, Health, and Safety (EHS) module. This error typically arises when the system cannot find the necessary configuration or settings to open a specific investigation step.
  
  Cause:
  
  Missing Customizing Settings: The required Customizing settings for the investigation step may not be properly configured or may be missing entirely.
  Incorrect Configuration: There may be incorrect entries in the Customizing settings that prevent the system from processing the investigation step.
  Authorization Issues: The user may not have the necessary authorizations to access the investigation step.
  Transport Issues: If the settings were recently transported from another system, there may have been issues during the transport process.
  
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the Customizing settings for the EHS module (transaction code SPRO).
  Verify that all necessary settings for the investigation steps are correctly configured.
  Ensure that the relevant configuration for the