How To Fix CM_EHHSS_INC_COMMON028 - &1 role can't be removed. Medical service is created for that person.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 028

• Message text: &1 role can't be removed. Medical service is created for that person.

What causes this issue?

You are trying to remove a role, such as <LS>Injured Person</>. However
<(>,<)> a medical service is already created for that person. This
prevents you from removing the <LS>Injured Person</> role.

System Response

The system does not allow you to remove the <LS>Injured Person</> role
from that person. Once the medical service is created, you can only add
other roles.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON028 - &1 role can't be removed. Medical service is created for that person. ?

  The SAP error message CM_EHHSS_INC_COMMON028 indicates that a specific role cannot be removed because there is an existing medical service associated with that person. This is typically encountered in the context of SAP's Health and Safety Management (EHS) module, where roles are often tied to specific services or records.
  Cause:
  The error occurs because the system has a constraint that prevents the removal of a role if there are active medical services linked to that individual. This is a safeguard to ensure that important health and safety records are not inadvertently deleted or altered, which could lead to compliance issues or loss of critical data.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Medical Services: Review the medical services associated with the individual. You can do this by navigating to the relevant transaction or report in SAP that lists medical services.
  
  
  Remove or Update Medical Services: If the medical service is no longer needed, you may need to remove or update it. Ensure that you have the necessary permissions to make these changes. If the service is still required, consider whether the role can be modified instead of removed.
  
  
  Consult with Stakeholders: If you are unsure about the implications of removing the medical service or role, consult with your HR or compliance department. They can provide guidance on the appropriate actions to take.
  
  
  Role Management: If the role is critical and cannot be removed, consider whether it can be adjusted or if a new role can be created that does not conflict with the existing medical services.
  
  
  System Configuration: In some cases, the error may be related to system configuration. If you have access, check the configuration settings related to role management and medical services in SAP EHS.
  
  
  Documentation and Support: If the issue persists, refer to SAP documentation or reach out to SAP support for further assistance. They may provide insights specific to your version of SAP and any patches or updates that may address the issue.
  
  
  Related Information:
  
  SAP EHS Documentation: Review the official SAP documentation for the EHS module to understand the role and medical service management better.
  User Permissions: Ensure that you have the necessary permissions to view and modify medical services and roles.
  Audit Trails: Keep track of any changes made to roles and medical services for compliance and auditing purposes.
  
  By following these steps, you should be able to address the error and manage the roles and medical services effectively within your SAP system.