How To Fix CM_EHHSS_INC_COMMON006 - Cannot determine your personal information

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 006

• Message text: Cannot determine your personal information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON006 - Cannot determine your personal information ?

  The SAP error message CM_EHHSS_INC_COMMON006 ("Cannot determine your personal information") typically occurs in the context of SAP applications related to employee health and safety, particularly in the Employee Health and Safety Solution (EHS). This error indicates that the system is unable to retrieve the personal information of the user, which is necessary for the application to function correctly.
  Causes:
  
  Missing User Data: The user's personal information may not be properly maintained in the SAP system. This could include missing entries in the user master data or employee records.
  Authorization Issues: The user may not have the necessary authorizations to access their personal information or the relevant data in the system.
  Technical Issues: There could be technical problems such as system configuration errors, issues with the database, or problems with the integration of different SAP modules.
  Incorrect User ID: The user ID being used may not be linked to any personal information in the system.
  
  Solutions:
  
  Check User Master Data: Ensure that the user’s personal information is correctly maintained in the SAP system. This includes checking the user master data (transaction code SU01) and employee records (transaction code PA30).
  Verify Authorizations: Check the user’s authorization roles and profiles to ensure they have the necessary permissions to access personal information. This can be done using transaction code SU53 to analyze authorization issues.
  System Configuration: Review the configuration settings related to the Employee Health and Safety module to ensure everything is set up correctly. This may require assistance from an SAP Basis or EHS consultant.
  Database Integrity: Check for any database issues that might be affecting data retrieval. This may involve running consistency checks or database maintenance tasks.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or SAP Help Desk for further assistance. They may have access to logs and additional tools to diagnose the problem.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. SAP Notes often contain patches, workarounds, or additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the Employee Health and Safety module to understand the prerequisites and configurations required for proper functionality.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.