How To Fix CM_EHHSS_AIF_INC009 - Basic data not found for case number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_AIF_INC - Incident-Specific Messages for Adobe Form Handling

• Message number: 009

• Message text: Basic data not found for case number &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_AIF_INC009 - Basic data not found for case number &1 ?

  The SAP error message CM_EHHSS_AIF_INC009 indicates that the system could not find basic data for a specific case number. This error typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with incident management or case handling.
  Cause:
  
  Non-Existent Case Number: The case number provided does not exist in the system. This could be due to a typo or an incorrect reference.
  Data Deletion: The basic data for the case number may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary permissions to access the data associated with the case number.
  System Configuration: There may be issues with the configuration of the EHS module or the integration with other systems, leading to data not being available.
  Data Synchronization Issues: If the data is being pulled from an external system, there may be synchronization issues that prevent the data from being available in SAP.
  
  Solution:
  
  Verify Case Number: Double-check the case number for any typographical errors. Ensure that the case number you are using is correct and exists in the system.
  Check Data Availability: Use transaction codes like S_BCE_68000120 or S_EHS_90000001 to check if the case data exists in the database.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the case data. This may involve checking roles and permissions in the user profile.
  Consult with IT Support: If the case number is correct and the user has the necessary permissions, consult with your IT support team to check for any data deletion or archiving processes that may have affected the case.
  Check System Configuration: Review the configuration settings of the EHS module to ensure that everything is set up correctly.
  Data Synchronization: If the data is sourced from an external system, check the integration and synchronization processes to ensure that data is being transferred correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP EHS for incident management, such as C1 for case management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review the SAP EHS documentation for best practices in case management and data handling.
  User Forums: Engage with SAP community forums or user groups to see if others have encountered and resolved similar issues.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to SAP support for further investigation.