How To Fix CM_EHFND_TM005 - You cannot notify the processor of the tasks; check contact data

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_TM - Messages for Task Management

• Message number: 005

• Message text: You cannot notify the processor of the tasks; check contact data

What causes this issue?

You wanted to send a notification to the processor for the tasks "
&SYST-MSGV1&". However, there is insufficient contact data for the
processor.

System Response

The system cannot send the notification.

How to fix this error?

Ensure that a processor is assigned to the tasks, or ensure that you
have maintained an e-mail address for an external processor. The
determination of the e-mail address for an external processor is
implemented in the corresponding
<DS:GLOS.4B675CC4B4A256C7E10000000A421947>process control object</> that
is assigned to the process.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_TM005 - You cannot notify the processor of the tasks; check contact data ?

  The SAP error message CM_EHFND_TM005, which states "You cannot notify the processor of the tasks; check contact data," typically occurs in the context of task management within SAP systems, particularly when using the SAP Fiori applications or SAP Business Workflow.
  Cause:
  This error usually arises due to one or more of the following reasons:
  
  
  Missing Contact Data: The user assigned as the processor of the task does not have the necessary contact information (like email or phone number) configured in their user profile.
  
  
  Incorrect User Assignment: The task may be assigned to a user who is no longer active or does not exist in the system.
  
  
  System Configuration Issues: There may be issues with the configuration of the workflow or task management settings in the SAP system.
  
  
  Authorization Issues: The user may not have the necessary authorizations to send notifications or access the required data.
  
  
  Solution:
  To resolve the CM_EHFND_TM005 error, you can take the following steps:
  
  
  Check User Profile:
  
  Go to the user management transaction (e.g., SU01) and check the user profile of the task processor.
  Ensure that the contact data (email address, phone number) is correctly maintained.
  
  
  
  Verify User Status:
  
  Ensure that the user assigned to the task is active and has not been locked or deleted from the system.
  
  
  
  Review Task Assignment:
  
  Check the task assignment to ensure it is correctly assigned to the intended user.
  
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration to ensure that it is set up correctly and that notifications are enabled.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to receive notifications and access the task.
  
  
  
  Test Notification Functionality:
  
  If possible, test the notification functionality by sending a test notification to the user to see if it works.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to task management and notifications for any specific configurations or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SWI1 (Work Item Selection), and SWI2_FREQ (Work Item Overview) for monitoring and managing tasks.
  User Training: Ensure that users are trained on how to maintain their contact information in the system to prevent similar issues in the future.
  
  By following these steps, you should be able to identify and resolve the cause of the CM_EHFND_TM005 error in your SAP system.