How To Fix CM_EHFND_PC_SRQ055 - Service request is not in status "Ready".

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 055

• Message text: Service request is not in status "Ready".

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ055 - Service request is not in status "Ready". ?

  The SAP error message CM_EHFND_PC_SRQ055 indicates that a service request is not in the status "Ready." This typically occurs in the context of SAP's service request management, particularly when dealing with service requests in the SAP Customer Experience or SAP S/4HANA environments.
  Cause:
  The error can arise due to several reasons:
  
  Incorrect Status: The service request may be in a different status (e.g., "In Progress," "Pending," "Closed") that does not allow for the action you are trying to perform.
  Workflow Issues: There may be a workflow or approval process that has not been completed, preventing the service request from moving to the "Ready" status.
  System Configuration: There could be configuration settings in the SAP system that dictate the status transitions for service requests, and the current state does not meet the criteria for the action you are attempting.
  User Permissions: The user may not have the necessary permissions to change the status of the service request.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Service Request Status:
  
  Navigate to the service request in question and check its current status. Ensure that it is indeed not in "Ready" status.
  
  
  
  Review Workflow:
  
  If the service request is part of a workflow, check if there are any pending approvals or actions that need to be completed. You may need to follow up with the responsible parties.
  
  
  
  Update Status:
  
  If you have the necessary permissions, try to manually update the status of the service request to "Ready" if it is appropriate to do so.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or configuration settings related to service request management to understand the status transitions and any prerequisites for moving to "Ready."
  
  
  
  Check User Permissions:
  
  Ensure that your user role has the necessary permissions to perform actions on service requests. If not, contact your system administrator to adjust your permissions.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to service request management (e.g., CRM_ORDER, CRMD_ORDER) to navigate and manage service requests effectively.
  User Roles and Authorizations: Review the roles and authorizations assigned to users in your organization to ensure they align with the actions they need to perform.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.