How To Fix CM_EHFND_PC_SRQ013 - Issues in communication setting. Check Customizing settings.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 013

• Message text: Issues in communication setting. Check Customizing settings.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ013 - Issues in communication setting. Check Customizing settings. ?

  The SAP error message CM_EHFND_PC_SRQ013 typically indicates that there are issues with the communication settings in the SAP system, particularly related to the configuration of the communication channels or settings for the specific application or module you are working with. This error can arise in various contexts, such as when trying to execute a process that requires communication with other systems or services.
  Cause:
  
  Incorrect Customizing Settings: The error often arises from incorrect or incomplete customizing settings in the SAP system. This could involve missing or misconfigured parameters in the communication settings.
  Missing Communication Channels: If the necessary communication channels (like RFC destinations, HTTP connections, etc.) are not set up or are incorrectly configured, this can lead to the error.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the communication settings or the related services.
  Network Issues: Problems with the network or connectivity to external systems can also trigger this error.
  Service Availability: The service or endpoint that the SAP system is trying to communicate with may be down or unavailable.
  
  Solution:
  
  
  Check Customizing Settings: 
  
  Go to the relevant customizing transaction (e.g., SPRO) and verify the settings related to communication. Ensure that all required parameters are correctly configured.
  Check the settings for the specific application or module that is generating the error.
  
  
  
  Verify Communication Channels:
  
  Check the RFC destinations (transaction code: SM59) to ensure they are correctly configured and reachable.
  If using HTTP connections, verify the settings in transaction code: SICF.
  
  
  
  Test Connectivity:
  
  Use the "Test Connection" feature in SM59 for RFC destinations to ensure that the connection is working properly.
  For HTTP connections, you can use transaction code: SOAMANAGER to test web service connections.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the communication settings and perform the required actions.
  
  
  
  Review Logs:
  
  Check the application logs (transaction code: SLG1) for more detailed error messages that can provide additional context about the issue.
  Look for any relevant error messages in the system logs (transaction code: SM21).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific module or application you are working with for any known issues or additional configuration steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO (Customizing)
  SM59 (RFC Destinations)
  SICF (HTTP Services)
  SOAMANAGER (Web Service Management)
  SLG1 (Application Log)
  SM21 (System Log)
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the error message CM_EHFND_PC_SRQ013.
  
  
  By following these steps, you should be able to identify and resolve the communication setting issues that are causing the error message.