How To Fix CM_EHFND_FW_WFF287 - SWU3: Schedule background job for work items with errors

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_WFF - Messages for Exception Obj. of EHS/PS&S Workflow Foundation

• Message number: 287

• Message text: SWU3: Schedule background job for work items with errors

What causes this issue?

No background job for work items with errors is scheduled.
The <LS>SAP Business Workflow</> system uses a background job to monitor
and restart workflow items that could not be executed initially because
of a temporary error in the underlying object method. You must schedule
this job for periodic execution.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE FND_SWU3_MESSAGES OBJECT DOKU ID TX
You can also perform the step <ZK>Schedule Background Job for Work Items
with Errors</> separately.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_WFF287 - SWU3: Schedule background job for work items with errors ?

  The SAP error message CM_EHFND_FW_WFF287 typically indicates that there are work items in the workflow that have encountered errors, and the system is suggesting that you schedule a background job to handle these work items. This error is often related to workflow processing issues in SAP systems, particularly in the context of the SAP Business Workflow.
  Cause:
  
  
  Workflow Errors: The error can occur due to various reasons, such as:
  
  Incorrect configuration of the workflow.
  Missing or incorrect data in the workflow instance.
  Issues with the underlying business logic or custom code that the workflow relies on.
  System or network issues that prevent the workflow from processing correctly.
  
  
  
  Work Item Status: The work items may be in a status that indicates they cannot be processed, such as "Error" or "In Process".
  
  
  System Performance: High system load or performance issues can also lead to workflow errors.
  
  
  Solution:
  
  
  Analyze the Work Items:
  
  Use transaction SWI1 (Work Item Selection) to analyze the work items that are in error status. Check the details of the work items to understand the root cause of the errors.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI2_DIAG to diagnose workflow issues. This transaction provides detailed logs and can help identify the specific reasons for the errors.
  
  
  
  Correct Configuration:
  
  Review the workflow configuration and ensure that all necessary steps, agents, and data are correctly set up.
  
  
  
  Schedule Background Job:
  
  To schedule the background job for processing the work items, you can use transaction SWU3. This transaction allows you to set up the background job that will process the work items with errors.
  Follow the prompts to schedule the job, ensuring that you select the appropriate options for your system.
  
  
  
  Monitor and Test:
  
  After scheduling the job, monitor its execution and check if the work items are being processed correctly.
  Test the workflow to ensure that it is functioning as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to workflow errors for additional troubleshooting steps and best practices.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_DIAG: Workflow Diagnosis
  SWU3: Automatic Workflow Customizing
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to your version of SAP or the particular workflow you are using.
  
  
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.