How To Fix CM_EHFND_FW_WFF017 - Cannot close incident &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_WFF - Messages for Exception Obj. of EHS/PS&S Workflow Foundation

• Message number: 017

• Message text: Cannot close incident &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_WFF017 - Cannot close incident &1 ?

  The SAP error message CM_EHFND_FW_WFF017 with the description "Cannot close incident &1" typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Service Management modules when there is an attempt to close an incident (or service request) that cannot be completed due to certain conditions not being met.
  Causes:
  
  Incomplete Data: The incident may have missing mandatory fields or data that must be completed before it can be closed.
  Status Restrictions: The current status of the incident may not allow it to be closed. For example, if the incident is still in a status that requires further action or approval.
  Open Tasks: There may be open tasks or activities associated with the incident that need to be completed or closed first.
  Business Rules: Custom business rules or validations may be preventing the closure of the incident.
  Authorization Issues: The user attempting to close the incident may not have the necessary authorizations to perform this action.
  
  Solutions:
  
  Check Mandatory Fields: Review the incident to ensure that all required fields are filled out correctly. Complete any missing information.
  Review Status: Check the current status of the incident. If it is in a status that does not allow closure, you may need to change it to an appropriate status first.
  Close Open Tasks: Look for any open tasks or activities linked to the incident and ensure they are completed or closed.
  Consult Business Rules: If there are custom business rules in place, consult with your SAP administrator or development team to understand what conditions must be met for closure.
  Verify Authorizations: Ensure that the user has the necessary permissions to close incidents. If not, contact your system administrator to adjust the authorizations.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_IC to access and manage incidents.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal or specific documentation related to your version of SAP CRM or Service Management for more detailed guidance on incident management.
  
  If the issue persists after checking the above points, it may be beneficial to engage with SAP support for further assistance.