How To Fix CM_EHFND_FW_WFF015 - BOPF error while closing incident &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_WFF - Messages for Exception Obj. of EHS/PS&S Workflow Foundation

• Message number: 015

• Message text: BOPF error while closing incident &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_WFF015 - BOPF error while closing incident &1 ?

  The SAP error message CM_EHFND_FW_WFF015 typically relates to issues encountered in the Business Object Processing Framework (BOPF) when trying to close an incident or work item. This error can occur due to various reasons, including data inconsistencies, missing required fields, or issues with the underlying business logic.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data associated with the incident or work item that prevent it from being closed.
  Missing Required Fields: Certain mandatory fields may not be filled out, which is required for the closure process.
  Business Logic Errors: There could be issues in the business logic defined in the BOPF layer that are preventing the closure.
  Authorization Issues: The user may not have the necessary authorizations to perform the closure action.
  Technical Issues: There may be underlying technical issues, such as database locks or system performance problems.
  
  Solution:
  
  Check Data Consistency: Review the data associated with the incident to ensure that all required fields are filled and that there are no inconsistencies.
  Fill Required Fields: Make sure that all mandatory fields are completed before attempting to close the incident.
  Review Business Logic: If you have access to the BOPF configuration, check for any custom logic that might be affecting the closure process.
  Authorization Check: Ensure that the user has the necessary permissions to close the incident. This may involve checking roles and authorizations in the SAP system.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  BOPF Documentation: Review the BOPF documentation for insights into how the framework operates and common pitfalls.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) and SE80 (Object Navigator) for debugging purposes.
  
  If you continue to experience issues, it may be beneficial to engage with SAP support or a consultant who specializes in BOPF and incident management.