How To Fix CM_EHFND_FW_ADS069 - Cannot create incident; check authorizations

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_ADS - Messages for the Adobe Document Service Integration

• Message number: 069

• Message text: Cannot create incident; check authorizations

What causes this issue?

The system wants to create an incident based on a sent PDF file.
However, the incident cannot be created.

System Response

Data will not be saved.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Check authorization for user SAPCONNECT.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_ADS069 - Cannot create incident; check authorizations ?

  The SAP error message CM_EHFND_FW_ADS069 indicates that there is an issue with creating an incident due to insufficient authorizations. This error typically occurs in the context of SAP applications that involve incident management or service requests, such as SAP Solution Manager or SAP Cloud for Customer.
  Cause:
  The error is primarily caused by one of the following reasons:
  
  Insufficient Authorizations: The user attempting to create the incident does not have the necessary authorizations or roles assigned to perform this action.
  Role Configuration Issues: The roles assigned to the user may not include the required permissions for incident creation.
  System Configuration: There may be configuration issues in the system that prevent incident creation.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check User Authorizations:
  
  Verify the user’s roles and authorizations in the SAP system.
  Use transaction code SU53 immediately after the error occurs to check for authorization failures. This transaction will show you which authorization checks failed.
  
  
  
  Assign Required Roles:
  
  If the user lacks the necessary roles, work with your SAP security team to assign the appropriate roles that include permissions for incident creation.
  Common roles that may be required include those related to incident management or service request handling.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects that are required for incident creation. This may include objects like S_SERVICE, S_TCODE, or others specific to the application being used.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or the specific application’s help resources to identify the required authorizations for incident creation.
  
  
  
  Test After Changes:
  
  After making changes to roles or authorizations, have the user log out and log back in, then attempt to create the incident again to see if the issue is resolved.
  
  
  
  System Configuration:
  
  If the issue persists, check the system configuration settings related to incident management. Ensure that all necessary components are properly configured.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Ticket: If you are unable to resolve the issue, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the error message CM_EHFND_FW_ADS069.