How To Fix CM_EHFND_FW_ADS069 - Cannot create incident; check authorizations

CM_EHFND_FW_ADS069 - Overview

• Message type: E = Error

• Message class: CM_EHFND_FW_ADS - Messages for the Adobe Document Service Integration

• Message number: 069

• Message text: Cannot create incident; check authorizations

What causes this issue?

The system wants to create an incident based on a sent PDF file.
However, the incident cannot be created.

System Response

Data will not be saved.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Check authorization for user SAPCONNECT.

Error message extract from SAP system. Copyright SAP SE.

CM_EHFND_FW_ADS069 - Details

• The SAP error message CM_EHFND_FW_ADS069 indicates that there is an issue with creating an incident due to insufficient authorizations. This error typically occurs in the context of SAP applications that involve incident management or service requests, such as SAP Solution Manager or SAP Cloud for Customer.
  
  Cause:
  The error is primarily caused by one of the following reasons:
  
  Insufficient Authorizations: The user attempting to create the incident does not have the necessary authorizations or roles assigned to perform this action.
  Role 
  Configuration Issues: The roles assigned to the user may not include the required permissions for incident creation.
  System Configuration: There may be configuration issues in the system that prevent incident creation.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check User Authorizations:
  
  Verify the user’s roles and authorizations in the SAP system.
  Use transaction code SU53 immediately after the error occurs to check for authorization failures. This transaction will show you which authorization checks failed.
  
  
  
  Assign Required