How To Fix CM_EHFND_COMN021 - Document could not be sent to any recipient

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_COMN - Commonly Used Messages

• Message number: 021

• Message text: Document could not be sent to any recipient

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_COMN021 - Document could not be sent to any recipient ?

  The SAP error message CM_EHFND_COMN021 ("Document could not be sent to any recipient") typically occurs when there is an issue with sending documents via email or other communication methods in the SAP system. This error can arise in various scenarios, such as when trying to send invoices, notifications, or other documents.
  Causes:
  
  Missing Recipient Information: The document may not have valid recipient details (e.g., email address, phone number).
  Incorrect Configuration: The communication settings in SAP may not be properly configured, leading to issues in sending documents.
  Inactive or Incorrect Communication Method: The method of communication (e.g., email, fax) may not be set up correctly or may be inactive.
  Authorization Issues: The user may not have the necessary authorizations to send documents.
  Technical Issues: There may be underlying technical issues, such as problems with the mail server or network connectivity.
  
  Solutions:
  
  
  Check Recipient Information:
  
  Ensure that the recipient's email address or other contact information is correctly entered in the document.
  Verify that the recipient is active and has the correct communication method assigned.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for the communication method in SAP. This can be done in transaction codes like SCOT (for SMTP settings) or SOST (to check the status of sent messages).
  Ensure that the output type is correctly configured to send the document.
  
  
  
  Verify Communication Method:
  
  Ensure that the communication method (e.g., email, fax) is active and properly set up in the system.
  Check if the output type is assigned to the correct communication method.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send documents. This can be checked in the user roles and profiles.
  
  
  
  Monitor System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue. Use transaction SLG1 to view application logs.
  
  
  
  Test Sending Functionality:
  
  Perform a test to send a document to a known valid recipient to see if the issue persists. This can help isolate whether the problem is with specific recipients or a broader issue.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or Knowledge Base Articles that may address this specific error message. SAP frequently updates its documentation and provides fixes for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (for configuring SMTP), SOST (to check sent messages), SLG1 (to view logs).
  Output Types: Ensure that the output type used for sending the document is correctly configured in the relevant application area (e.g., SD, MM).
  Communication Settings: Review the settings for the communication method in the SAP system, including any necessary external configurations (e.g., mail server settings).
  
  By following these steps, you should be able to identify and resolve the issue causing the CM_EHFND_COMN021 error in SAP.