How To Fix CM_EHFND_COMN018 - Group &1 does not exist for incident category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_COMN - Commonly Used Messages

• Message number: 018

• Message text: Group &1 does not exist for incident category &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_COMN018 - Group &1 does not exist for incident category &2 ?

  The SAP error message CM_EHFND_COMN018 indicates that a specific group (denoted as &1) does not exist for a given incident category (denoted as &2). This error typically arises in the context of SAP Customer Experience solutions, particularly when dealing with incident management or service requests.
  Cause:
  
  Missing Group Configuration: The group specified in the error message has not been defined in the system. This could be due to a configuration oversight or a recent change in the system that removed or altered the group.
  Incorrect Incident Category: The incident category specified may not be correctly linked to the group, or the category itself may not be properly configured.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in the relevant tables that manage groups and incident categories.
  
  Solution:
  
  
  Check Group Configuration:
  
  Navigate to the relevant configuration area in SAP where groups are defined (e.g., transaction codes like SPRO for customizing).
  Verify if the group &1 exists. If it does not, you may need to create it or restore it if it was deleted.
  
  
  
  Verify Incident Category:
  
  Check the configuration for the incident category &2 to ensure it is correctly set up and linked to the appropriate groups.
  Ensure that the incident category is active and properly configured in the system.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports that can help identify any discrepancies in the configuration.
  If necessary, consult with your SAP Basis or technical team to perform a deeper analysis of the database tables related to groups and incident categories.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to incident management and group configuration for any specific instructions or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SPRO (Customizing), SCC4 (Client Administration), and others that may be relevant to your configuration tasks.
  SAP Notes: Search for SAP Notes related to the error message or the components involved. SAP Notes often provide solutions or workarounds for known issues.
  User Roles and Authorizations: Ensure that the user attempting to access or configure the groups has the necessary authorizations to do so.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.