How To Fix CM_EHENV_UI_COMN021 - Notifications to responsible Environmental Managers were not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHENV_UI_COMN -

• Message number: 021

• Message text: Notifications to responsible Environmental Managers were not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHENV_UI_COMN021 - Notifications to responsible Environmental Managers were not sent ?

  The SAP error message CM_EHENV_UI_COMN021 indicates that notifications intended for responsible Environmental Managers were not sent. This error typically arises in the context of Environmental Health and Safety (EHS) management within SAP systems, particularly when there are issues with the notification process.
  Causes:
  
  Configuration Issues: The notification settings may not be properly configured in the SAP system. This includes settings related to the workflow or the communication method used to send notifications.
  Missing Data: Required data for the notification (such as email addresses or user assignments) may be missing or incorrectly set up in the system.
  User Authorizations: The users responsible for sending notifications may not have the necessary authorizations to perform this action.
  System Errors: There could be underlying system errors or issues with the SAP application that prevent notifications from being sent.
  Technical Issues: Problems with the email server or communication channels can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for notifications in the EHS module. Ensure that all necessary parameters are correctly set.
  Verify User Assignments: Ensure that the Environmental Managers are correctly assigned in the system and that their contact information (like email addresses) is accurate.
  Review Authorizations: Check the user roles and authorizations to ensure that the responsible users have the necessary permissions to send notifications.
  Monitor System Logs: Look at the system logs for any additional error messages or warnings that could provide more context about the failure.
  Test Communication Channels: If notifications are sent via email, test the email server and communication settings to ensure they are functioning correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches or updates.
  
  Related Information:
  
  SAP EHS Documentation: Review the official SAP documentation for Environmental Health and Safety to understand the notification processes and configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support from SAP: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a more complex system issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to ensure that notifications to Environmental Managers are sent successfully.