How To Fix CM_BOV_SCC015 - Cannot find e-mail text in business partner response

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_BOV_SCC - Messages for EHPRC_BOV_SCC

• Message number: 015

• Message text: Cannot find e-mail text in business partner response

What causes this issue?

The system cannot find the e-mail text in the business partner response.

System Response

The system cannot display any data and you cannot save.

How to fix this error?

Contact you system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_BOV_SCC015 - Cannot find e-mail text in business partner response ?

  The SAP error message CM_BOV_SCC015 indicates that the system is unable to find the email text in the business partner response. This error typically occurs in the context of business partner communication, particularly when dealing with email notifications or responses.
  Cause:
  
  Missing Email Text: The most common cause is that the email text template or content is not defined or is missing in the system for the specific business partner or communication scenario.
  Incorrect Configuration: There may be a configuration issue in the business partner settings or in the communication management settings that prevents the system from retrieving the correct email text.
  Data Inconsistency: There could be inconsistencies in the data related to the business partner, such as missing or incorrect entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access the email text or the business partner data.
  
  Solution:
  
  
  Check Email Text Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually found in the transaction SPRO).
  Ensure that the email text templates are correctly defined for the business partner and the specific communication scenario.
  If necessary, create or update the email text templates.
  
  
  
  Verify Business Partner Data:
  
  Check the business partner master data to ensure that all required fields are filled out correctly.
  Look for any missing entries that might be causing the issue.
  
  
  
  Review Communication Management Settings:
  
  Ensure that the communication management settings are correctly configured to allow for email notifications.
  Check if the correct communication type is being used.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the email text and business partner data.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Debugging:
  
  If the issue persists, consider using debugging tools to trace the execution flow and identify where the system is failing to retrieve the email text.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for communication management and business partner settings for more detailed guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance.