How To Fix CM_BOV_SCC014 - Cannot find Interactive Form in business partner response

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_BOV_SCC - Messages for EHPRC_BOV_SCC

• Message number: 014

• Message text: Cannot find Interactive Form in business partner response

What causes this issue?

The system cannot find an Interactive Form in the e-mail.

System Response

The system cannot display any data and you cannot save.

How to fix this error?

Reject the response and ask your business partner to send the response
again or maintain the information manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_BOV_SCC014 - Cannot find Interactive Form in business partner response ?

  The SAP error message CM_BOV_SCC014 indicates that the system cannot find the interactive form associated with a business partner response. This error typically arises in scenarios where forms are used for business partner communications, such as in SAP Customer Relationship Management (CRM) or SAP Business Suite applications.
  Cause:
  
  Missing Form Configuration: The interactive form may not be configured correctly in the system. This could be due to missing or incorrect settings in the form template or the associated business partner data.
  Form Not Assigned: The specific interactive form may not be assigned to the business partner or the relevant transaction type.
  Transport Issues: If the form was recently transported from another system (e.g., from development to production), it may not have been transported correctly or may be missing.
  Authorization Issues: The user may not have the necessary authorizations to access the interactive form.
  Technical Issues: There could be underlying technical issues, such as problems with the Adobe Document Services (ADS) or the form rendering service.
  
  Solution:
  
  
  Check Form Configuration:
  
  Go to the transaction code SFP (Form Builder) and verify that the interactive form is correctly configured and active.
  Ensure that the form is associated with the correct business object and transaction type.
  
  
  
  Assign the Form:
  
  Ensure that the interactive form is assigned to the relevant business partner or transaction type in the configuration settings.
  Check the customizing settings in the relevant area (e.g., CRM or SAP Business Suite) to ensure the form is linked correctly.
  
  
  
  Transport Verification:
  
  If the form was recently transported, check the transport logs to ensure that the form was included and that there were no errors during the transport process.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access and execute the interactive form. This may involve checking roles and authorizations in the user profile.
  
  
  
  Technical Checks:
  
  Ensure that Adobe Document Services (ADS) is up and running. You can check the status of ADS in the SAP system.
  Review system logs for any errors related to form rendering or ADS.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for interactive forms and business partner management for more detailed guidance on configuration and troubleshooting.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.