How To Fix CLDR039 - Marketing object &1: Customer &2 does not exist

CLDR039 - Overview

• Message type: E = Error

• Message class: CLDR -

• Message number: 039

• Message text: Marketing object &1: Customer &2 does not exist

What causes this issue?

You have entered a customer (&1) that doesn't exist for marketing
object &1.

System Response

Incorrect entry.

How to fix this error?

Correct your entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLDR039 - Marketing object &1: Customer &2 does not exist ?

  The SAP error message CLDR039 indicates that a marketing object (such as a campaign or promotion) is trying to reference a customer that does not exist in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Marketing Cloud when attempting to process marketing activities related to a specific customer.
  
  Cause:
  
  Non-Existent Customer: The customer ID referenced in the marketing object does not exist in the database.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between SAP ERP and SAP CRM).
  Incorrect Customer ID: The customer ID may have been entered incorrectly or may have been deleted or archived.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  
  
  Solution:
  
  
  Verify Customer Existence:
  
  Check if the customer ID (&2) exists in the system. You can do this by navigating to the customer master data transaction (e.g., transaction code