How To Fix CLDR039 - Marketing object &1: Customer &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CLDR -

• Message number: 039

• Message text: Marketing object &1: Customer &2 does not exist

What causes this issue?

You have entered a customer (&1) that doesn't exist for marketing
object &1.

System Response

Incorrect entry.

How to fix this error?

Correct your entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLDR039 - Marketing object &1: Customer &2 does not exist ?

  The SAP error message CLDR039 indicates that a marketing object (such as a campaign or promotion) is trying to reference a customer that does not exist in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Marketing Cloud when attempting to process marketing activities related to a specific customer.
  Cause:
  
  Non-Existent Customer: The customer ID referenced in the marketing object does not exist in the database.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between SAP ERP and SAP CRM).
  Incorrect Customer ID: The customer ID may have been entered incorrectly or may have been deleted or archived.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  
  Solution:
  
  
  Verify Customer Existence:
  
  Check if the customer ID (&2) exists in the system. You can do this by navigating to the customer master data transaction (e.g., transaction code BP for Business Partner).
  
  
  
  Correct Customer ID:
  
  If the customer ID is incorrect, update the marketing object with the correct customer ID.
  
  
  
  Data Synchronization:
  
  If you suspect data synchronization issues, ensure that the relevant data has been properly synchronized between systems. This may involve running data transfer jobs or checking middleware settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the customer data. This may involve checking user roles and permissions.
  
  
  
  Consult Logs:
  
  Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_ORDER (for CRM orders), or CRM_MKTPL (for marketing planning).
  SAP Notes: Look for SAP Notes related to CLDR039 for any known issues or patches that may address this error.
  Documentation: Review SAP documentation on marketing objects and customer management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.