How To Fix CLDR038 - No long text could be found for customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CLDR -

• Message number: 038

• Message text: No long text could be found for customer &1

What causes this issue?

No long text found for customer &1

System Response

Either the customer entry is invalid or the customer data is not
maintained.

How to fix this error?

Check the customer entry or the characteristics for the customer.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLDR038 - No long text could be found for customer &1 ?

  The SAP error message CLDR038 indicates that the system could not find a long text for a specific customer, identified by the placeholder &1. This error typically arises in scenarios where the system is trying to retrieve or display long text information related to a customer, but the text has not been maintained in the system.
  Cause:
  
  Missing Long Text: The most common cause is that the long text for the specified customer has not been created or maintained in the relevant SAP tables.
  Incorrect Customer Number: The customer number provided may be incorrect or does not exist in the system.
  Authorization Issues: There may be authorization issues preventing the retrieval of the long text.
  Data Corruption: In rare cases, data corruption or inconsistencies in the database could lead to this error.
  
  Solution:
  
  
  Maintain Long Text:
  
  Navigate to the relevant transaction (e.g., XD02 for customer master data).
  Enter the customer number and check if long text is maintained.
  If not, create or update the long text for the customer.
  
  
  
  Verify Customer Number:
  
  Double-check the customer number you are using to ensure it is correct and exists in the system.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to view or maintain long texts for customers.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on maintaining long texts.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD02 (Change Customer)
  XD03 (Display Customer)
  
  
  Tables: 
  
  Long texts for customers are typically stored in tables like STXL (for long text entries) and STXH (for long text headers).
  
  
  SAP Notes: 
  
  Check SAP Notes for any specific patches or updates related to this error message.
  
  
  
  By following these steps, you should be able to resolve the CLDR038 error and ensure that long text information for customers is properly maintained in your SAP system.