How To Fix CLB2720 - Error when parsing JSON in application &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB2 - SAIL: Common messages

• Message number: 720

• Message text: Error when parsing JSON in application &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLB2720 - Error when parsing JSON in application &1 ?

  The SAP error message CLB2720 indicates that there is an issue with parsing JSON data in a specific application. This error typically arises when the JSON structure is malformed or does not conform to the expected format that the application can process.
  Cause:
  
  Malformed JSON: The JSON string being processed may have syntax errors, such as missing commas, brackets, or quotes.
  Unexpected Data Types: The JSON may contain data types that are not expected by the application, such as trying to parse a string where a number is expected.
  Encoding Issues: There may be issues with character encoding that lead to invalid characters in the JSON string.
  Incorrect Application Logic: The application may not be correctly handling the JSON data, leading to parsing errors.
  
  Solution:
  
  Validate JSON Structure: Use a JSON validator tool to check the structure of the JSON data. Ensure that it is well-formed and adheres to the JSON specification.
  Check Application Expectations: Review the application documentation to understand the expected JSON format and data types. Ensure that the JSON being sent matches these expectations.
  Debugging: If possible, enable debugging in the application to get more detailed error messages or logs that can help identify the exact point of failure.
  Error Handling: Implement error handling in the application to gracefully manage parsing errors and provide meaningful feedback.
  Encoding Check: Ensure that the JSON data is encoded correctly, especially if it contains special characters.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to JSON parsing in the specific application you are using.
  Documentation: Refer to the official SAP documentation for guidelines on working with JSON in the context of the application.
  Community Forums: Look for discussions in SAP community forums or other technical forums where similar issues may have been addressed.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with the specific JSON data and context in which the error occurs.