How To Fix CLB2717 - No server is active for sending notifications

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB2 - SAIL: Common messages

• Message number: 717

• Message text: No server is active for sending notifications

What causes this issue?

The system could not identify target servers that are to receive Gateway
notifications.

System Response

No notification has been sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

If you want to distribute notifications, run transaction CLB2_PLATF and
set the <LS>Send Notifications </>indicator for the relevant target
server.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLB2717 - No server is active for sending notifications ?

  The SAP error message CLB2717: No server is active for sending notifications typically occurs in the context of the SAP Cloud Platform or SAP Business Workflow when the system is unable to find an active server to send notifications. This can happen for various reasons, including configuration issues, server downtime, or network problems.
  Causes:
  
  Inactive Notification Server: The notification server that is supposed to handle the sending of notifications is not active or has crashed.
  Configuration Issues: Incorrect configuration settings in the SAP system related to the notification service.
  Network Issues: Problems with network connectivity that prevent the SAP system from reaching the notification server.
  Authorization Issues: The user or service account may not have the necessary permissions to access the notification service.
  System Load: High system load or resource constraints may prevent the notification server from functioning properly.
  
  Solutions:
  
  Check Server Status: Verify that the notification server is up and running. You can do this by checking the server logs or using transaction codes like SM51 (to check active application servers) or SM37 (to check job logs).
  Review Configuration: Ensure that the configuration settings for the notification service are correct. This includes checking the settings in transaction code SCOT (SAPconnect) and ensuring that the relevant communication methods are properly configured.
  Network Connectivity: Test the network connection to the notification server. Ensure that there are no firewall rules or network issues blocking access.
  Check Authorizations: Verify that the user or service account has the necessary authorizations to send notifications. This can be checked in transaction SU01 (User Maintenance).
  Monitor System Load: If the system is under heavy load, consider optimizing performance or scaling resources to ensure that the notification server can handle requests.
  Restart Services: If the notification server is inactive, try restarting the relevant services or the entire application server.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (SAPconnect), SM51 (List of Active Application Servers), and SM37 (Job Monitoring).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the notification service and related components to ensure proper setup and configuration.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.