How To Fix CLB2655 - Error when retrieving session ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB2 - SAIL: Common messages

• Message number: 655

• Message text: Error when retrieving session ID

What causes this issue?

The system tries to get a session ID from the service provider. However
<(>,<)> the service provider did not provide such an ID.

System Response

The function in progress is canceled.

How to fix this error?

If it has worked previously, try again - the service might not have
beenavailable.
In other cases, check your implementation and configuration settings.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLB2655 - Error when retrieving session ID ?

  The SAP error message CLB2655, which indicates an "Error when retrieving session ID," typically occurs in the context of SAP Cloud Platform or SAP Business Technology Platform applications. This error can arise due to various reasons, including issues with session management, authentication, or connectivity.
  Causes:
  
  Session Timeout: The session may have expired, leading to an inability to retrieve a valid session ID.
  Network Issues: Connectivity problems between the client and the SAP server can prevent session ID retrieval.
  Configuration Errors: Incorrect configuration settings in the application or the SAP system can lead to this error.
  Authentication Issues: Problems with user authentication or authorization can also result in this error.
  Browser Issues: Sometimes, browser settings or extensions can interfere with session management.
  
  Solutions:
  
  Refresh the Session: Try logging out and logging back into the application to refresh the session.
  Check Network Connectivity: Ensure that there are no network issues affecting connectivity to the SAP server.
  Review Configuration Settings: Verify that the application and SAP system configurations are correct, including any relevant settings for session management.
  Clear Browser Cache: Clear the browser cache and cookies, as stale data can sometimes cause session issues.
  Check User Permissions: Ensure that the user has the necessary permissions and roles assigned to access the application.
  Update Browser: Make sure you are using a supported and updated browser version, as older versions may have compatibility issues.
  Consult Logs: Check the application and server logs for more detailed error messages that can provide additional context for troubleshooting.
  
  Related Information:
  
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any specific patches or updates related to this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the specific application or service you are using to ensure compliance with best practices.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.