How To Fix CLB717 - No server is active for sending notifications

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB - SAIL: Common messages

• Message number: 717

• Message text: No server is active for sending notifications

What causes this issue?

The system could not identify target servers that are to receive Gateway
notifications.

System Response

No notification has been sent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

If you want to distribute notifications, run transaction CLB_PLATF and
set the <LS>Send Notifications </>indicator for the relevant target
server.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLB717 - No server is active for sending notifications ?

  The SAP error message CLB717: No server is active for sending notifications typically occurs in the context of the SAP Cloud Platform or SAP Business Workflow when the system is unable to find an active server to send notifications. This can happen for various reasons, including configuration issues, server downtime, or network problems.
  Causes:
  
  Inactive Notification Server: The notification server may not be running or may have been stopped.
  Configuration Issues: Incorrect configuration settings in the SAP system related to the notification service.
  Network Issues: Problems with network connectivity that prevent the system from reaching the notification server.
  Authorization Issues: The user or service account may not have the necessary permissions to access the notification service.
  System Load: High load on the server may cause it to be temporarily unavailable.
  
  Solutions:
  
  Check Server Status: Verify that the notification server is up and running. You can do this by checking the server logs or using transaction codes like SM51 to see the status of application servers.
  Review Configuration: Ensure that the configuration settings for the notification service are correct. This includes checking the settings in transaction SCOT (SAPconnect) and ensuring that the relevant communication methods are properly configured.
  Network Connectivity: Test the network connection to the notification server. Ensure that there are no firewall rules or network issues blocking access.
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to send notifications. You can check this in transaction SU53 or by reviewing the user roles.
  Monitor System Load: If the server is under heavy load, consider optimizing performance or scaling resources to handle the load better.
  
  Related Information:
  
  
  Transaction Codes: 
  
  SCOT: For configuring SAPconnect settings.
  SM51: To check the status of application servers.
  SM21: To view system logs for any related errors.
  SU53: To analyze authorization issues.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. You can search for notes in the SAP Support Portal.
  
  
  Documentation: Review the official SAP documentation for the notification service and SAPconnect for detailed configuration and troubleshooting guidelines.
  
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.