How To Fix CLB655 - Error when retrieving session ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB - SAIL: Common messages

• Message number: 655

• Message text: Error when retrieving session ID

What causes this issue?

The system tries to get a session ID from the service provider. The
service provider however did not provide such an ID.

System Response

The function in progress will be cancelled.

How to fix this error?

If it worked already before just try again, possibly the service
provider was not available.
Otherwise check implementation and configuration.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLB655 - Error when retrieving session ID ?

  The SAP error message CLB655, which indicates an error when retrieving the session ID, typically occurs in the context of SAP's Collaborative Lifecycle Management (CLM) or related applications. This error can arise due to various reasons, including configuration issues, network problems, or session management errors.
  Causes:
  
  Session Management Issues: The session ID may not be properly created or managed, leading to retrieval failures.
  Configuration Errors: Incorrect settings in the SAP system or related applications can prevent the proper retrieval of session IDs.
  Network Problems: Connectivity issues between the SAP system and the client or between different SAP components can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to access the session ID.
  Expired Sessions: If the session has expired or is invalid, the system may fail to retrieve it.
  
  Solutions:
  
  Check Configuration Settings: Review the configuration settings for the relevant SAP components to ensure they are correctly set up.
  Network Connectivity: Verify that there are no network issues affecting communication between the SAP system and the client or other components.
  Session Management: Ensure that session management is functioning correctly. This may involve checking logs for any related errors or warnings.
  User Authorizations: Confirm that the user has the necessary authorizations to access the session ID. Adjust roles and permissions as needed.
  Restart the Application: Sometimes, simply restarting the application or the SAP system can resolve transient issues.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide insights into the root cause of the issue.
  Documentation: Review the official SAP documentation for the specific module or application you are working with, as it may contain additional troubleshooting steps or configuration guidelines.
  
  By following these steps, you should be able to identify and resolve the CLB655 error in your SAP environment.