How To Fix CLB507 - Recipient &1 could not be mapped to cloud user

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB - SAIL: Common messages

• Message number: 507

• Message text: Recipient &1 could not be mapped to cloud user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLB507 - Recipient &1 could not be mapped to cloud user ?

  The SAP error message CLB507 indicates that there is an issue with mapping a recipient (usually a user or an email address) to a cloud user in the SAP system. This error typically arises in scenarios involving SAP Cloud Platform or SAP Business Technology Platform, where user management and identity provisioning are critical.
  Cause:
  
  User Not Found: The recipient specified does not exist in the cloud user database.
  Incorrect Mapping: There may be an issue with the mapping configuration between the on-premise system and the cloud system.
  User Status: The user might be inactive or not properly provisioned in the cloud.
  Authorization Issues: The user may not have the necessary permissions to access the cloud resources.
  Data Format Issues: The format of the recipient's identifier (like email or user ID) may not match the expected format in the cloud system.
  
  Solution:
  
  Verify User Existence: Check if the recipient exists in the cloud user database. If not, create the user or ensure that the user is properly provisioned.
  Check Mapping Configuration: Review the mapping settings in the SAP system to ensure that they are correctly configured to link on-premise users to cloud users.
  User Activation: Ensure that the user is active and has the necessary roles assigned in the cloud system.
  Review Permissions: Check the authorization settings for the user to ensure they have the required permissions to access the cloud resources.
  Correct Data Format: Ensure that the recipient's identifier is in the correct format as expected by the cloud system.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide additional context on the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for user management and identity provisioning for specific guidelines and best practices.
  SAP Community: Engage with the SAP Community forums to see if others have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CLB507 error effectively.