How To Fix CLB506 - Not all recipients could be mapped to cloud users

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB - SAIL: Common messages

• Message number: 506

• Message text: Not all recipients could be mapped to cloud users

What causes this issue?

One or more recipients who have been specified in a notification could
not be mapped to a cloud user identity.

System Response

A notification has been sent to the users who could be mapped. A new
notification has been created for the other users and put into a new
background RFC queue that is ready to be started again.

How to fix this error?

Check whether all users who are listed as recipients in the notification
are available in the system and that a valid cloud user identity can be
retrieved.
A valid cloud user identity can be, for example, the e-mail address of
the user who has been entered into the user data.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLB506 - Not all recipients could be mapped to cloud users ?

  The SAP error message CLB506 indicates that there was an issue with mapping recipients to cloud users in the context of SAP Cloud Platform or SAP Business Technology Platform. This error typically arises when trying to send notifications or messages to users, and it suggests that not all intended recipients could be successfully mapped to their corresponding cloud user accounts.
  Causes:
  
  User Not Found: The recipient's email or user ID does not match any existing user in the cloud system.
  Inactive Users: The users may exist but are inactive or not properly configured in the cloud environment.
  Authorization Issues: The user may not have the necessary permissions or roles assigned to access the required services.
  Configuration Errors: There may be issues with the configuration settings in the SAP system that prevent proper mapping.
  Data Synchronization Issues: If there are discrepancies between on-premise and cloud user data, it can lead to mapping failures.
  
  Solutions:
  
  Verify User Existence: Check if