How To Fix CLB506 - Not all recipients could be mapped to cloud users

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB - SAIL: Common messages

• Message number: 506

• Message text: Not all recipients could be mapped to cloud users

What causes this issue?

One or more recipients who have been specified in a notification could
not be mapped to a cloud user identity.

System Response

A notification has been sent to the users who could be mapped. A new
notification has been created for the other users and put into a new
background RFC queue that is ready to be started again.

How to fix this error?

Check whether all users who are listed as recipients in the notification
are available in the system and that a valid cloud user identity can be
retrieved.
A valid cloud user identity can be, for example, the e-mail address of
the user who has been entered into the user data.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLB506 - Not all recipients could be mapped to cloud users ?

  The SAP error message CLB506 indicates that there was an issue with mapping recipients to cloud users in the context of SAP Cloud Platform or SAP Business Technology Platform. This error typically arises when trying to send notifications or messages to users, and it suggests that not all intended recipients could be successfully mapped to their corresponding cloud user accounts.
  Causes:
  
  User Not Found: The recipient's email or user ID does not match any existing user in the cloud system.
  Inactive Users: The users may exist but are inactive or not properly configured in the cloud environment.
  Authorization Issues: The user may not have the necessary permissions or roles assigned to access the required services.
  Configuration Errors: There may be issues with the configuration settings in the SAP system that prevent proper mapping.
  Data Synchronization Issues: If there are discrepancies between on-premise and cloud user data, it can lead to mapping failures.
  
  Solutions:
  
  Verify User Existence: Check if the recipients exist in the cloud user management system. Ensure that their email addresses or user IDs are correct.
  Activate Users: If the users are inactive, activate their accounts or ensure they are properly set up in the cloud environment.
  Check Authorizations: Review the roles and permissions assigned to the users to ensure they have the necessary access rights.
  Review Configuration: Check the configuration settings related to user mapping and notifications in the SAP system. Ensure that all necessary parameters are correctly set.
  Data Synchronization: If applicable, ensure that user data is synchronized between on-premise and cloud systems. This may involve running synchronization jobs or checking integration settings.
  Error Logs: Review the error logs for more detailed information about which recipients failed to map and why. This can provide insights into specific issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific cloud service you are using, as it may provide additional context and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to identify the root cause of the CLB506 error and implement the necessary solutions to resolve it.