How To Fix CLAIM_BOR101 - No agent found for organizational unit &1 with workplace &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CLAIM_BOR - Messages and Errors of Claim-Related BOR Objects

• Message number: 101

• Message text: No agent found for organizational unit &1 with workplace &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLAIM_BOR101 - No agent found for organizational unit &1 with workplace &2 ?

  The SAP error message CLAIM_BOR101 indicates that the system could not find an agent (a user or a group of users) assigned to a specific organizational unit and workplace. This error typically arises in the context of workflow management, where the system is trying to determine who should handle a particular task or process.
  Cause:
  
  Missing Agent Assignment: The organizational unit specified in the error message does not have any agents assigned to it in the workflow configuration.
  Incorrect Configuration: The workplace or organizational unit may be incorrectly configured or not properly linked to the relevant agents.
  Data Inconsistency: There may be inconsistencies in the master data related to the organizational unit or workplace.
  Authorization Issues: The user or group may not have the necessary authorizations to be assigned as agents for the specified organizational unit.
  
  Solution:
  
  
  Check Agent Assignment:
  
  Go to the transaction code SWO1 (Business Object Builder) or SWI1 (Work Item Selection) to check the agent assignment for the specified organizational unit and workplace.
  Ensure that there are valid agents assigned to the organizational unit in question.
  
  
  
  Review Organizational Structure:
  
  Use transaction code PPOME (Organization and Staffing) to verify the organizational structure and ensure that the organizational unit is correctly set up.
  Check if the workplace is correctly assigned to the organizational unit.
  
  
  
  Maintain Workflow Settings:
  
  Use transaction code SWU3 (Automatic Workflow Customizing) to check and maintain workflow settings.
  Ensure that the workflow is properly configured to recognize the agents for the specified organizational unit.
  
  
  
  Check User Authorizations:
  
  Verify that the users or groups assigned as agents have the necessary authorizations to perform the tasks associated with the organizational unit.
  
  
  
  Test Workflow:
  
  After making the necessary changes, test the workflow to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWO1: Business Object Builder
  SWI1: Work Item Selection
  SWU3: Automatic Workflow Customizing
  PPOME: Organization and Staffing
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow configuration and agent assignment.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  By following these steps, you should be able to resolve the CLAIM_BOR101 error and ensure that the appropriate agents are assigned to the relevant organizational units and workplaces.