How To Fix CLAIM016 - Enter a permitted sales order

SAP Error Message - Details

• Message type: E = Error

• Message class: CLAIM - Messages for Claims Management

• Message number: 016

• Message text: Enter a permitted sales order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLAIM016 - Enter a permitted sales order ?

  The SAP error message CLAIM016, which states "Enter a permitted sales order," typically occurs in the context of processing claims or returns in the SAP system. This error indicates that the sales order you are trying to reference is not valid for the operation you are attempting to perform, such as creating a claim or return.
  Causes:
  
  Invalid Sales Order: The sales order number you entered may not exist or may not be valid for the current transaction.
  Sales Order Status: The sales order may be in a status that does not allow for claims or returns (e.g., it may be completed, canceled, or closed).
  Authorization Issues: The user may not have the necessary permissions to access or process the specified sales order.
  Configuration Settings: The system may be configured to restrict certain sales orders from being used in claims or returns based on specific criteria (e.g., order type, customer, etc.).
  
  Solutions:
  
  Verify Sales Order: Check if the sales order number you entered is correct and exists in the system. You can do this by using transaction codes like VA03 (Display Sales Order) to confirm its status.
  Check Sales Order Status: Ensure that the sales order is in a status that allows for claims or returns. If it is completed or canceled, you may need to create a new sales order or follow the appropriate process for handling such cases.
  Review User Permissions: Ensure that you have the necessary authorizations to access and process the sales order. If not, contact your SAP administrator to review and adjust your permissions.
  Consult Configuration Settings: If the issue persists, consult with your SAP configuration team to review any settings that may restrict the use of certain sales orders for claims or returns. They may need to adjust the configuration to allow the transaction.
  Use Correct Transaction: Make sure you are using the correct transaction code for the operation you are trying to perform. Sometimes, using the wrong transaction can lead to such errors.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this error.
  Documentation: Review SAP documentation or user manuals related to claims processing and sales order management for additional guidance.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the CLAIM016 error and take appropriate action to resolve it.