How To Fix CLAIM007 - Error when sending mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CLAIM - Messages for Claims Management

• Message number: 007

• Message text: Error when sending mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLAIM007 - Error when sending mail ?

  The SAP error message CLAIM007 typically indicates an issue related to sending emails from the SAP system. This error can arise due to various reasons, including configuration issues, missing parameters, or problems with the email server. Here’s a breakdown of potential causes, solutions, and related information:
  Causes of CLAIM007 Error
  
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SOST (Send Requests).
  
  
  SMTP Server Problems: The SMTP server settings may be incorrect, or the server may be down or unreachable.
  
  
  Missing or Incorrect Email Addresses: The email address specified in the sending function may be invalid or incorrectly formatted.
  
  
  Authorization Issues: The user may not have the necessary authorizations to send emails.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  
  
  Mail Queue Issues: There may be issues with the mail queue in transaction SOST, such as stuck or failed emails.
  
  
  Solutions
  
  
  Check SAPconnect Configuration:
  
  Go to transaction SCOT and verify the configuration for SMTP. Ensure that the SMTP node is active and correctly configured.
  
  
  
  Verify SMTP Server Settings:
  
  Ensure that the SMTP server address, port, and other parameters are correctly set in SCOT. Test the connection to the SMTP server.
  
  
  
  Check Email Addresses:
  
  Review the email addresses being used in the sending function. Ensure they are valid and correctly formatted.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to send emails.
  
  
  
  Monitor Mail Queue:
  
  Use transaction SOST to check the status of sent emails. Look for any errors or messages that indicate why emails are not being sent.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from connecting to the SMTP server. You may need to involve your network team to troubleshoot connectivity.
  
  
  
  Check for System Logs:
  
  Review system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to send a test email and see if the error persists. This can help isolate whether the issue is with specific emails or a broader configuration problem.
  
  
  
  Related Information
  
  SAP Notes: Check SAP Notes related to email sending issues. There may be specific notes addressing the CLAIM007 error or related SMTP issues.
  Documentation: Review SAP documentation on configuring SAPconnect and sending emails for detailed guidance.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the CLAIM007 error when sending emails from your SAP system.