How To Fix CLAIM006 - The combination of sales order and delivery is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CLAIM - Messages for Claims Management

• Message number: 006

• Message text: The combination of sales order and delivery is not allowed

What causes this issue?

You can access claims using either sales orders or deliveries. You have
specified both numbers. You have specified both numbers. The system
checks whether the specifed sales order number agrees with the sales
order referred to in the delivery.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Remove either the sales order number or the delivery number entry.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLAIM006 - The combination of sales order and delivery is not allowed ?

  The SAP error message CLAIM006, which states "The combination of sales order and delivery is not allowed," typically occurs in the context of processing claims or returns in the SAP system. This error indicates that there is an issue with the relationship between the sales order and the delivery document in the system. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Mismatch in Document Types: The sales order and delivery may not be compatible due to different document types or statuses.
  Delivery Not Linked to Sales Order: The delivery document may not be correctly linked to the sales order, or it may have been created for a different sales order.
  Status Issues: The sales order or delivery may be in a status that does not allow for the processing of claims or returns.
  Configuration Issues: There may be configuration settings in the SAP system that restrict the combination of sales orders and deliveries for certain processes.
  Data Entry Errors: Incorrect data entry when creating the sales order or delivery can lead to this error.
  
  Solutions:
  
  Verify Document Linkage: Check if the delivery document is correctly linked to the sales order. You can do this by reviewing the delivery document in the SAP system and ensuring it references the correct sales order.
  Check Document Status: Ensure that both the sales order and delivery are in a status that allows for claims processing. If either document is completed or closed, you may need to reopen it or create a new document.
  Review Configuration Settings: Consult with your SAP configuration team to review any settings that may restrict the combination of sales orders and deliveries. Adjustments may be needed based on business requirements.
  Correct Data Entry: If there are data entry errors, correct them in the sales order or delivery document. Ensure that all relevant fields are filled out correctly.
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error message. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), VL03N (Display Outbound Delivery), and VA02 (Change Sales Order) to investigate the documents involved.
  User Authorization: Ensure that the user has the necessary authorizations to process claims and returns in the SAP system.
  Documentation: Review SAP documentation or user manuals related to claims processing to understand the expected workflows and requirements.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.