How To Fix CL_TM_SIC_FWS_INT032 - TM sales office &1 does not exist in TM system; See SAP note &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_TM_SIC_FWS_INT -

• Message number: 032

• Message text: TM sales office &1 does not exist in TM system; See SAP note &2

What causes this issue?

The TM sales office entered is invalid. You have specified an invalid TM
sales office for an entry in Customizing tables <AB>TCM_C_SLS_MAP</> and
<AB>TCM_C_TCD_MAP</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify a valid TM sales office. For more information see Customizing as
follows:
<LS>Integration with Other SAP Components</> -> <LS>Transportation
Management</> -> <LS>Invoice Integration</> -> <LS>Billing</> ->
<LS>Mapping of Organizational Units </>-> <LS>Assign Organizational
Units for Sales and Distribution</>
<LS>Integration with Other SAP Components</> -> <LS>Transportation
Management</> -> <LS>Invoice Integration</> -> <LS>Billing</> ->
<LS>Mapping of Organizational Units </>-> <LS>Assign TM Sales Org. Unit
to Internal Order/Cost Center </>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CL_TM_SIC_FWS_INT032 - TM sales office &1 does not exist in TM system; See SAP note &2 ?

  The SAP error message CL_TM_SIC_FWS_INT032 indicates that the specified sales office (denoted by &1) does not exist in the Transportation Management (TM) system. This error typically arises when there is an attempt to process a transaction or data that references a sales office that has not been defined or is not active in the TM system.
  Cause:
  
  Non-Existent Sales Office: The sales office referenced in the transaction does not exist in the TM system.
  Incorrect Configuration: The sales office may not have been properly configured or activated in the system.
  Data Consistency Issues: There may be inconsistencies between the sales office data in the ERP system and the TM system.
  Missing Master Data: The sales office might not have been created in the TM master data.
  
  Solution:
  
  
  Check Sales Office Configuration:
  
  Go to the relevant configuration settings in the SAP system and verify if the sales office exists.
  Ensure that the sales office is correctly defined and active in the TM system.
  
  
  
  Create or Activate Sales Office:
  
  If the sales office does not exist, create it in the TM system.
  If it exists but is inactive, activate it.
  
  
  
  Synchronize Data:
  
  Ensure that the data between the ERP and TM systems is synchronized. This may involve running data transfer jobs or using tools like the SAP Application Interface Framework (AIF) to ensure consistency.
  
  
  
  Refer to SAP Note:
  
  The error message references an SAP note (&2). Check this note for specific guidance or patches that may address the issue. You can find SAP notes in the SAP Support Portal.
  
  
  
  Consult Documentation:
  
  Review the relevant SAP documentation for Transportation Management to understand the requirements for sales office configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Always check the specific SAP note referenced in the error message for detailed instructions or known issues related to the error.
  Transaction Codes: Familiarize yourself with transaction codes related to TM configuration, such as /SCMTMS/ for Transportation Management settings.
  Master Data Management: Ensure that master data management practices are in place to maintain the integrity of sales office and other related data.
  
  By following these steps, you should be able to resolve the error and ensure that the sales office is correctly set up in the TM system.